Regional Operations Manager

About the role

We are currently looking for a Regional Operations Manager in our Midwest region which currently supports up to 3 branches in up to 9 states. The Regional Operations Manager is responsible for managing a team of around 3 employees who support all operational and administrative aspects of the branches including supporting the fleet management of mobile office and modular buildings. This growth region is a lean and high-volume operation, and the position requires a candidate that is hands on and willing to jump in to help balance the workload when needed while still being able to provide strategic oversight.

Responsibilities

• Lead the operational efforts - Specific areas include logistics, customer service, contracts, billing, receiving, accounts payable, purchase orders, and project coordination.
• Able to understand and manage to a P&L.
• Work as a triad with the Sales and Inventory Center personnel.
• Collaborate daily on projects with our sales, project management and production staff to best support our clients and our company.
• Develop relationships with key customers including resolving customer disputes that arise.
• Take part in contract negotiations with internal and external customers.
• Develop strategies and tactics for identifying and implementing "best practices" for the branches.
• Ensure you learn and understand the roles of your direct reports in order to support and back them up as needed.
• Exercise strong operational leadership and decision-making, balancing customer needs, team performance, and business priorities in a fast-paced environment.
• Model high-impact leadership behaviors, including clear communication, coaching and development of others, and fostering a culture of respect, engagement, and continuous improvement.
• Manage vendor base for on-site operations and implement policies and procedures designed to provide excellent service to our customer base and enhance our vendor partnerships.
• Mentor and train operations staff team members to be as productive as possible.
• Establish and implement programs to proactively grow operations staff both personally and professionally.
• Work with sales and production to help increase company market share in established and new market segments.
• Assist in developing new products and ancillary services to existing and new clients.
• Manage equipment purchasing process and assist with sales decisions to optimize rental fleet utilization.
• Develop strong relationships with manufacturers of modular buildings as well as with subcontractors for transportation, installation, and service in the marketplace.
• Standardize practices among our vendors and consistently improve our business processes.
• Leverage emerging tools, including AI and automation, to improve operational efficiency, streamline processes, and support data-driven decision-making across the region.
• Perform other duties as assigned.

Requirements

• 5 plus years' experience in a management role.
• Superior interpersonal skills and a high EQ.
• Ability to travel between the branches is required up to 50%. High energy, flexible and able to execute in a fast paced, very diverse environment.
• Ability to remain calm under pressure and foster an environment of support for the team during high pressure situations.
• Capacity to lead and manage autonomously and as a team member.
• Track record of hands-on success.
• Excellent verbal and written communication skills.
• Effective project and time management skills.
• Experience in utilizing financial metrics to manage costs.
• PC proficiency in a Windows environment and quick to learn new systems.

Benefits

• Resources where employees can find information on wellness topics like nutrition, exercise, emotional health, and more.
• In addition to vacation and sick time, we offer 10 days + 2 half days company-paid holidays.
• Variety of benefits that offer flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending.
• 401(k) Retirement Plan with Company Match.
• Company Paid Life Insurance.
• DailyPay, HSA, FSA, EAP and Pet Insurance.