Regional Operations Manager

About the role

Design, install, service, test and maintain all Mobile Surveillance Units (MSUs), CCTV, alarm and related equipment.

Responsibilities

• Work with operations personnel to ensure that all projects are completed on time and on budget.
• Assure that MSUs and commercial sites under maintenance agreements are in perfect working order, clean and properly documented.
• Conduct preventative maintenance on a weekly basis.
• Assist subcontractors, installers, project coordinators, engineering manager and sales persons with site surveys.
• Maintain regular updates with branch staff.
• Prepare daily activity reports.
• Maintain a high level of knowledge in mobile surveillance and other related technologies.
• Prepare and maintain MSU and job site inventory records.
• Maintain a good, positive relationship with clients.
• Assure that Account Executives and branch personnel are informed of any and all issues on customer sites.
• Transport MSUs to, from and around customer sites.
• Conduct reviews of video files as requested by operations or clients; assure that operations is aware of all requests to review video files.
• Assist with assigned projects.

Requirements

High school diploma, plus vocational training or equivalent. One year’s experience in CCTV or alarm installation. Technical background in CCTV, access control and security; understanding of basic electricity (low voltage) and electronics.

Skills

• Understanding of job safety practices.
• Working knowledge of wire types and sizes.
• Knowledge of good practice standards in using manual or electric hand tools.
• Good skill level in Microsoft Windows, Microsoft Office applications, Microsoft Internet Explorer and have the propensity for achieving a high level of skill in the various software applications.
• Good understanding of LAN systems as a part of an overall security installation.
• Strong verbal, problem-solving and follow-up skills with the ability to coordinate and perform several tasks simultaneously.
• Ability to work independently, as well as within a team, and with limited resources.

Other Requirements

• Must have valid drivers license and meet company driver requirements.
• Must be able to drive and travel up to 75% of the time.
• May be required to hold and continue to meet the requirements for any applicable state license for security company employees.
• Must read, write and speak English, being multilingual/bilingual is a plus.
• Ability to write routine correspondence, including logs and reports.
• Ability to be an effective team member.
• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, and/or speaking with others.
• Ability to perform the general duties and responsibilities set forth above in a consistent and efficient manner.

Physical Requirements

• Eyesight sufficient to read, write and operate equipment essential to this position.
• Must be able to sit for long periods of time.
• Must be able to maintain concentration, visual acuity and alertness for long periods of time.
• Must have manual dexterity to manage telephones and computer equipment simultaneously and with respect to other duties.
• Must be able to lift 50 pounds, move and respond.
• Must be capable of using or learning to use power tools and lifts properly.