Regional Operations Manager

About the role

Community Concierge Services (CCS) provides doorstep waste and recycling collection for apartment communities nationwide, with over 700 employees serving more than 175,000 apartment homes each night. As a Regional Operations Manager you will lead and develop multiple District Managers across an assigned region, ensuring dependable service, strengthening client relationships, and driving operational performance. The role is hands‑on, requiring consistent time in the field with District Managers and their teams, regular travel, and overnight stays.

Responsibilities

• Lead, coach, and hold multiple District Managers accountable for performance across the entire region.
• Hire and onboard District Managers, establish clear expectations, and evaluate their progress.
• Conduct regular individual check‑ins and field visits to identify challenges and provide practical coaching.
• Address performance issues promptly and develop future leaders for advancement.
• Help managers build dependable teams through effective recruiting, training, communication, and employee retention.
• Ensure every district has effective staffing, scheduling, and backup coverage plans.
• Anticipate staffing shortages and coordinate resources between districts and markets.
• Inspect communities and review service audits, reporting, and recurring issues.
• Hold managers accountable for correcting problems and preventing repeat service failures.
• Support major service disruptions, equipment issues, and other escalations.
• Reinforce safety standards and proper use of company vehicles, equipment, and technology.
• Build relationships with property management teams and support District Managers in maintaining client confidence.
• Take ownership of escalated concerns and ensure timely resolution.
• Coordinate new community launches with the appropriate teams, ensuring staffing, equipment, and training are ready.
• Support expansion into new markets within the region while maintaining service quality at existing communities.
• Monitor district and regional performance, including service quality, staffing, employee retention, client concerns, and labor costs.
• Review payroll accuracy, employee documentation, and required reporting.
• Manage staffing and operating expenses against established budgets.
• Identify patterns across districts and implement practical improvements.
• Keep senior leadership informed of results, risks, staffing needs, and corrective actions.

Qualifications

• Experience managing other supervisors or managers across multiple locations, ideally supporting hourly or part‑time workforces.
• Relevant backgrounds include valet trash, waste services, or other field service operations; commercial cleaning or janitorial management; security operations; parking or valet services; hotel or hospitality operations; restaurant district or area management; staffing or branch leadership; multifamily maintenance operations.
• Experience developing managers, handling staffing challenges, managing client relationships, and overseeing dispersed teams is especially valuable.

Skills

• Develop managers who can independently lead dependable operations.
• Set clear expectations, inspect results, and follow through on accountability.
• Recognize staffing and service risks early and act before they become larger problems.
• Balance employee support, client expectations, and financial performance.
• Comfortable traveling frequently and adjusting schedule to support evening operations.
• Lead by example and willing to work alongside managers and frontline employees.
• Use reporting tools, spreadsheets, and company systems to make informed decisions.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.

Pay

$75,000 annual base salary, paid biweekly; $10,000 annual performance‑based bonus opportunity.

Benefits

• Company vehicle for work‑related use, with fuel and maintenance covered.
• Company‑sponsored health insurance available for you and your family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Opportunities for increased responsibility and advancement as CCS expands.

Schedule

Full‑time, W‑2 position requiring regular travel between markets within the assigned region, including overnight stays. Evening and weekend availability is essential; peak service hours are 6 p.m. to midnight, seven days a week. Daytime responsibilities include manager meetings, recruiting, client communication, planning, and administrative work. You must be willing to assist with frontline work when necessary, including trash collection during critical coverage situations. Fieldwork can involve extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Operational needs may require work beyond typical hours.