Regional Operations Manager
About the Role
Great Day Improvements LLC, an innovator and leader in the home remodeling market, is seeking a driven and experienced Regional Operations Manager to oversee all aspects of Installation and Operations in our Upper Midwest region (Illinois, Wisconsin, and Missouri). This position requires regular regional travel to all markets, up to 25 weeks per year. Highly considered candidates must have operations and installation management experience in the residential home improvement industry.
The Regional Operations Manager will oversee a region consisting of multiple locations, with two direct reports in each location: the Operations Administrator and the Installation Field Supervisor. This role maintains communication with customers throughout the project and is responsible for the profitability of each project.
Responsibilities
- Day-to-day operations management of multiple locations
- Job and project management utilizing our in-house CRM system
- Oversee implementation of our customer satisfaction process
- Responsible for job profitability, job costing, budgeting, and P&L
- Recruit, hire, and train teams based on capacity needs
- Oversee performance of teams and train them on proper procedures
- Evaluate and monitor performance and quality standards of sub-contractors
- Oversee training of proper installation procedures for all company products
- Oversee and perform, if necessary, measures, breakouts, and order materials accordingly
- Ensure that safety standards are reviewed and implemented
- Meet with customers to review difficult and/or complicated jobs or to solve difficult service problems
- Maintain a rolling 30-day installation schedule
- Oversee and participate in obtaining permits, ordering, managing, and scheduling subcontractors
- Plan revenue/profitability and meet monthly, quarterly, and yearly targets with the Regional Manager
- Review difficult jobs to ensure installation aligns with company guidelines for quality and profitability
- Address customer concerns and hire/train the installation team
Requirements
- Minimum of 5 years’ experience in general management, preferably in the remodeling or residential construction industry
- P&L responsibility preferred
- Experience in team building and management
- Strong organizational, communication, and leadership skills
- Process-oriented mindset
- Excellent customer relations and problem-solving skills
- Experience in dealing with multiple trades and sub-contractors
- Competency in technology; experience with MS Excel a plus
- Must be able to travel (drive) to all locations regularly
Pay
$80,000 - $85,000 base salary plus performance bonus. Our top Regional Operations Manager earns $150,000+ in their first year.
Benefits
- Health insurance with several options, including a company-matching HSA
- Vision and dental plans
- Company-matching 401(k) plan
- Short- and long-term disability insurance
- Vacation and holiday pay