Regional Operations Manager

About the role

Great Day Improvements LLC, an innovator and leader in the home remodeling market, is seeking a driven and experienced Regional Operations Manager to oversee all aspects of the Installation and Operations in the PLAINS region, which covers the Oklahoma City, Tulsa, Kansas City, Omaha & St. Louis markets and will continue to grow. As a vertically integrated company that designs, manufactures, sells and installs the Patio Enclosures™ sunroom and Stanek™ window products, the Regional Operations Manager will be a contributing member of the successful Management Team, charged with effectively managing the Installation/Operations of the three regional branches.

The Regional Operations Manager is responsible for overseeing the operation from contract to completion of project, overseeing a region consisting of multiple locations with two direct reports in each location (Operation Administrator and Installation Field Supervisor), maintaining communication with the customer throughout the project and ensuring project profitability. This includes obtaining permits, ordering, managing and scheduling subcontractors, and all project scheduling. Together with the Regional Manager, planning revenue/profitability and meeting monthly, quarterly, and yearly targets; reviewing difficult jobs; ensuring installations meet company quality and profitability guidelines; meeting with customers to review difficult, complicated jobs and address concerns; and hiring and training the installation team.

Responsibilities

• Day to day Operations Management of multiple locations
• Job and project management utilizing our in-house CRM system
• Oversee implementation of our customer satisfaction process
• Responsible for job profitability, job costing, budgeting, etc.
• Recruit, hire, and train teams based on capacity needs
• Oversee performance of the teams and train them on proper procedures
• Evaluate and monitor performance and quality standards of sub-contractors
• Oversee training of proper installation procedures for all company products
• Oversee and perform, if necessary, measures, breakouts and order materials accordingly
• Ensure that safety standards are reviewed and implemented
• Meet with customers to review difficult and/or complicated jobs or to solve difficult service problems
• Maintain a rolling 30-day installation schedule

Qualifications

• Minimum of 5 years’ experience in general management, preferably in the remodeling or residential construction industry
• P&L responsibility preferred
• Experienced in team building and management preferred
• Strong organizational, communication and leadership skills
• Must be process oriented
• Excellent customer relations and problem solving skills are required
• Experience in dealing with multiple trades and sub-contractors
• Must be competent in the use of technology; experience with MS Excel a plus
• Must be able to travel (drive) to all locations regularly

Pay

Generous base salary plus bonus/variable compensation.

Benefits

• Health insurance – several options including a company matching HSA
• Vision and Dental plans
• Company matching 401(k) Plan
• Short and long-term disability insurance plans
• Vacation and Holiday pay