Regional Operations Manager

About the role

Supervise, staff, train, and oversee the successful operation of all locations within the Region. Maintain financial performance and profit and loss statements.

Responsibilities

• Follow and enforce all OSHA and Safety Standards set forth by company policy and procedure manuals.
• Oversee all training programs pertinent to the locations and/or Region.
• Maintain a profitable business unit; achieve all budgeted goals.
• Ensure new employee orientation and onboarding is performed successfully.
• Physically attend and actively participate in Business Review meetings with the leadership team, providing insights, updates, and strategic input.
• Coordinate and assist in the hiring of General Managers.
• Work with the recruiting team to ensure a steady flow of applications; attend job fairs and recruiting activities.
• Fill in as the General Manager at locations when needed.
• Perform inventory audits and correct inventory issues.
• Assist in maintaining proper product levels at all locations.
• Operate and troubleshoot POS systems, computers, and printers.
• Review employee scheduling to ensure coverage, fairness, and consistency.
• Resolve warranty claims through proper channels.
• Perform compliance inspections and maintain operational standards.
• Coordinate with maintenance and construction teams to ensure equipment and facilities are well maintained.
• Communicate with the Sales & Marketing team as required.
• Perform routine market evaluations throughout the assigned Region.
• Ensure a high level of cleanliness is maintained at all shops and company vehicles.
• Evaluate locations’ Profit and Loss statements and assist General Managers in addressing opportunities.
• Develop, implement, and execute sales strategies to grow business.
• Evaluate expenses and margins to ensure budgeted goals are met.
• Assist in evaluating, setting budgets, and operating within budgetary guidelines.
• Ensure all shop personnel act and look professional in accordance with the policy manual.
• Provide friendly and competent customer service.
• Report for work in a timely manner when scheduled.
• Follow Safety Manual & Policy/Procedure manual as described.
• Ensure personal and location LMS training stays current and up to date.
• Assist with other duties as assigned.

Supervisory Responsibilities

Directly supervise 5 or more Service Center Managers.

Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; or five to eight years of related experience and/or training; or equivalent combination of education and experience.
• Working knowledge of the shop industry.
• Some knowledge of the tire industry.
• Ability to read and understand monthly P&L statements.
• Ability to read, follow, and implement budget controls.
• Reliable transportation and phone.
• Current valid driver's license and insurable to drive.
• Work a minimum of 50 hours per week, including some 6 or 7-day work weeks, with the bulk of time spent in the facilities.
• Able to work weekends, holidays, and as needed.
• Must be able to communicate in English.
• Ability and willingness to deliver friendly, courteous, and prompt customer service.
• Able and willing to work cooperatively with other team members.
• Ability to travel by air as needed for business meetings, reviews, conferences, and other work-related events.
• Willingness and ability to travel; hotel stays are required at least 50% of the time.

Physical Requirements

• Occasionally lift and/or move up to 50 lbs.
• Frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear.
• Occasionally sit, climb or balance, stoop, kneel, crouch, or crawl.
• Physical attendance at the primary work location is required.

Benefits

• Paid vacation
• 401K with matching contributions
• Health, dental, and vision insurance
• Short and long-term disability insurance
• Life insurance
• Clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• Additional benefits not listed