Regional Operations Manager

What You’ll Be Doing

• Lead and develop your team to enhance current service performance and integrate new services.
• Champion quality assurance and compliance, ensuring all services meet and exceed care standards.
• Conduct monthly service audits, develop KPIs, and contribute to strategic planning.
• Provide expert advice and professional guidance across your portfolio.
• Foster a transparent and open culture that empowers staff and promotes continuous improvement.
• Build and maintain strong relationships with families, local authorities, and regulatory bodies.
• Lead change initiatives, manage budgets, and ensure financial performance in collaboration with the Finance team.
• Chair monthly quality/risk meetings, oversee action plans, and lead group resolution of incidents or complaints.

What We’re Looking For

• Proven leadership experience in a Regional Manager or senior role within social care or healthcare.
• In-depth knowledge of learning disabilities services, including MCA, DoLS, Safeguarding, CQC, and health and safety regulations.
• Demonstrable financial and people management skills.
• Excellent communication skills and the ability to build strong stakeholder relationships.
• Highly organised, proactive, and able to work under pressure with a solutions-focused mindset.
• Strong IT skills including MS Word, Excel, PowerPoint and MS Teams.
• Willingness to travel and work flexibly to meet the needs of the business

Our Values

• Everybody Matters – Ensuring inclusivity and respect for all.
• Honesty & Integrity – Maintaining transparency and trustworthiness
• Passionate & Resilient – Demonstrating enthusiasm and commitment
• Positivity – Fostering a positive, uplifting environment
• Professional Excellence – Striving for excellence in all aspects of care