Regional Operations Director - Southeast

About the role

SGA Dental Partners is growing and seeks an experienced Regional Operations Director to lead their specialty region in the Southeast. The role is hybrid/remote, requiring frequent travel for in-person leadership engagement.

Responsibilities

• Maintain a liaison relationship with the corporate office through meetings and communications.
• Drive change by fostering trust-based partnerships with providers, clinical leadership, and office managers to lead change, adopt best practices, and implement new initiatives.
• Ensure prompt corrective action is taken with focus on cost, safety, and patient care.
• Oversee design and construction of new units and unit expansions/renovations.
• Oversee the transition process of new acquisitions within or outside the division or region.
• Develop and maintain open lines of communication with administrators and staff through meetings or written memos.
• Field engage, maintain a strong presence, and build meaningful relationships with practices to support and grow them.
• Understand and follow SGA Dental Partners’ patient and employment policies and procedures.
• Manage financial aspects by formulating regional budgets, reviewing expenditure reports, and ensuring compliance with financial standards.
• Ensure risk management and quality assurance compliance by overseeing audits, reporting, and corrective actions.
• Manage teammates by understanding wage and hour laws, supervising staff, approving staffing plans, conducting performance evaluations, and handling disciplinary actions.

Requirements

• Excellent relationship-building and influencing skills with the ability to collaborate cross-functionally.
• Demonstrable experience creating strategic plans, managing priorities, and adapting to changing priorities.
• Possess a strong work ethic, communicating effectively with patients, and having a high interest in learning and exceeding expectations in a growing business.
• Strong executor with a strategic mindset, excellent troubleshooting and problem-solving abilities, and excellent verbal and written communication skills.
• Proven ability to build effective relationships with internal and external stakeholders.
• Willingness and ability to travel as needed, react under pressure, apply good judgment in ambiguous situations, and be flexible/adaptable.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.

Qualifications

• Bachelor’s degree in business or a relevant field is required, an advanced degree is preferred.
• 3-5 years of multi-unit healthcare experience, or consulting background.