Regional Operations Director

What You'll Do

• Oversee the leadership of multiple clinic locations to ensure operational excellence and exceptional patient care.
• Coach, mentor, and develop Office Managers while fostering a culture of accountability, teamwork, and continuous improvement.
• Monitor clinic performance using KPIs and operational metrics, identifying opportunities for improvement and implementing action plans.
• Support recruiting, onboarding, training, and retention of operational team members.
• Partner with Human Resources on employee performance, coaching, and development.
• Coverage of staffing and clinic coverage to ensure efficient operations.
• Ensure compliance with company policies, HIPAA regulations, and operational best practices.
• Maintain data integrity within EPIC, Mozzaz, and other operational systems.
• Build strong relationships with clinical teams, referral partners, and leadership to support continued market growth.
• Travel regularly to clinics throughout the assigned region to provide leadership, coaching, and operational support.
• Serve as a backup Office Manager when needed.

Required Qualifications

• 3-5 years of healthcare experience
• 2+ years of leadership or management experience
• Strong leadership, coaching, and team-building skills
• Excellent communication, organization, and problem-solving abilities
• Experience analyzing data and using metrics to improve performance
• Comfortable working with EHR systems and Microsoft Office or Google Workspace
• Ability to travel throughout the assigned market

Preferred Qualifications

• Bachelor's degree in Healthcare Administration, Business, Management, or a related field
• Business development or physician relationship experience
• Knowledge of medical terminology and insurance processes
• CPR certification

What Makes You Successful

• Inspires and develops high-performing teams
• Led with integrity and a servant leadership mindset
• Uses data to drive decisions and improve outcomes
• Builds strong relationships across multidisciplinary teams
• Embraces change and continuous improvement
• Passionate about helping patients achieve healthier lives

About the Role

CoreLife is seeking an experienced Regional Operations Director to lead operations across multiple clinics in our Charlotte, North Carolina market. This leadership role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys developing high-performing teams, and is passionate about delivering an exceptional patient experience.

Benefits

CoreLife is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.