Regional Operations Director

Key Responsibilities

• Implement standard workflows, SOPs, and policies consistently across all assigned sites in alignment with enterprise initiatives.
• Monitor KPIs including visit volumes, slot utilization, conversion rates, revenue per visit, patient satisfaction, and controllable expenses.
• Partner with Finance to develop and manage annual regional budgets; identify cost optimization and efficiency opportunities.
• Ensure accurate and timely reporting of operational performance through collaboration with the Data Analytics and Decision Support team.
• Conduct monthly site audits for compliance, facility standards, and patient safety readiness.

Leadership & People Development

• Recruit, train, and coach Practice Managers to ensure accountability, empowerment, and leadership readiness.
• Establish clear management rhythms: Daily - Site-level huddles driven by Practice Managers, Weekly - Regional review meetings focused on performance metrics and issue resolution, Monthly - Regional scorecard reviews with VP of Operations.
• Partner with HR and the VP of Operations on performance management, succession planning, and culture initiatives.

Physician Relationship Management

• Serve as primary liaison between operational leadership and physicians.
• Lead regular physician alignment meetings to discuss performance metrics, service opportunities, and satisfaction drivers.
• Collaborate with physician leaders to implement growth programs (e.g., Allergy, Audiology, Vestibular, Sleep) and address workflow barriers.
• Support recruitment and onboarding of new providers, ensuring smooth operational integration and acclimation to MSO standards.

Strategic Execution & Growth

• Lead operational rollout of new services, technologies, and acquisitions within assigned region.
• Partner with Business Development on due diligence, onboarding, and implementation phases of new practices.
• Oversee local market marketing efforts in collaboration with Marketing and Physician Relations to grow referral base and service adoption.

Compliance, Risk & Quality

• Ensure compliance with all federal, state, and payer regulations; partner with Compliance Department for audits and follow-up.
• Enforce safety, facility, and quality standards through structured checklists and site visit programs.
• Lead remediation of audit findings and maintain readiness for internal or external inspections.

MSO & Cross-Functional Collaboration

• Act as operational point person for rollout of MSO initiatives (e.g., new software, patient access changes, clinical integrations).
• Cascade enterprise communications and ensure field readiness for new initiatives.
• Coordinate with centralized departments (Revenue Cycle, Credentialing, IT, Procurement, etc.).