Regional OnSite Specialist - Denver, CO

About the role

Support daily OnSite operations, within an assigned area, with a focus on providing uninterrupted account coverage, on the job training, and education to OnSite specialists.

Responsibilities

• Provide clinical surgical support by managing all relevant equipment as it pertains to various account specific contracted scopes of work and functions.
• Lead timely and effective on-the-job training and onboarding activities for OnSite Specialists.
• Provide education on multiple products, processes, and complex situations.
• Cook off daily operations with OnSite leaders to ensure effective execution and assessments of staffing and training.
• Remain available to fill anticipated or unplanned staffing gaps.
• Anticipate related device needs of the OR staff and surgeon during surgical procedures.
• Coach OnSite specialists on the importance of anticipating customer needs during surgical procedures.
• Provides physicians and OR personnel with information on new and current minimally invasive surgical products.
• Ensure effective surgical care to patients as related to third party and Stryker Endoscopy equipment.
• Demonstrate and maintain knowledge of a broad variety of minimally invasive Stryker and third-party surgical equipment and instruments.
• Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
• Must be able to accurately record and report data metrics related to all specific job functions daily.
• Communicate updates on account information to ensure continuous high levels of service.
• Drive adherence with team members to ensure compliance of appropriate regulations, policies, and industry standards.
• Effectively build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, and other Stryker employees and partners.
• Anticipate and resolve both routine and non-routine product issues expediently using independent judgment.
• Adhere to all Stryker and medical facility policies, standards, and procedures.
• Communicate OnSite escalations in partnership with appropriate stakeholders.
• Communicate customer needs and complaints to OnSite Leadership and appropriate Endo/cross-divisional representatives.
• Identify continuing education opportunities, schedule/host in-services, if applicable.
• Attends customer huddles & meetings as invited.
• Carefully coordinates or delegates equipment management, repairs tracking, and loaner coordination, if applicable.
• Supports projects and continuous improvement initiatives within OnSite.
• Adhere to HIPAA and other related patient confidentiality policies and procedures.
• Carries out additional responsibilities as assigned by direct manager.
• Demonstrates professional work ethic and attitude at all times.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

Qualifications & Experience

• Highschool diploma required.
• Minimum one year of operating room or sterile processing experience preferred.
• Ability to understand account standards and effectively communicate to specialists.
• Flexible and adaptable to support the needs of the day and works well under pressure.
• Excellent organizational and interpersonal skills, demonstrating strong verbal and written communication.
• Excellent time management skills with ability to use independent judgment and critical thinking effectively.
• The ability to provide support/coverage for your assigned shift but also on other shifts that need additional support.
• Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time).
• The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
• The role requires you to have your own smartphone.
• While you are not eligible to obtain a Stryker-issued phone through the company plan, you will be eligible for a monthly cell phone stipend that is paid through the regular pay cycle.

Physical & Mental Requirements

• Medium work: Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.
• Near visual acuity (corrected) color vision, mobility, bending, standing and/or walking for an extended period of time, stooping, and finger dexterity.
• Must be able to effectively use computer programs (e.g. Word, Excel, Outlook, and Power Point).
• Must be able to communicate telephonically.
• Effectively and efficiently work in high stress and conflict situations.
• Able to simultaneously address multiple complex problems.
• Work as an integral part of a team.
• Demonstrated ability to concentrate on repetitive tasks with strong attention to detail for extended periods of time.

Benefits

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.