Regional Service Tech - Denver CO

About the role

Federal Signal has an immediate opening for a Regional Service Technician in the southwestern region of the United States, including Arizona, New Mexico, Colorado, and Utah. The ideal candidate will be based in the Denver area.

Responsibilities

• Provides full line technical support to customers, distributors, service centers, sales force, and customer support representatives.
• Performs product repairs, installations, and root-cause analysis on the full line of assigned products.
• Provides product parts identification to customers, distributors, service centers, sales force, and customer support representatives.
• Participates in 1st time build vehicle installations and provides evaluations to management.
• Creates Return Merchandise Authorizations (RMA’s); places parts orders for customers; and interfaces with applicable systems to create cases and/or document customer issues.
• Writes knowledge base articles within the Service Cloud system.
• Provides technical support for all products including installation procedures and makes recommendations to ensure products operate correctly.
• Works with Engineering, Marketing, Quality, Production, and other departments in the development of new products and resolution of product failures.
• Solves product-related problems in the field by communicating to customers via direct or indirect methods to maintain customer satisfaction.
• Conducts training seminars for all products to customers, distributors, service centers, sales force, and customer support representatives.

Requirements

• Associates Degree in Electronics Technology or other relevant course of study or equivalent work experience.
• Five (5) years’ experience in a service related field.
• Good knowledge of assigned products and solutions, their associated technologies, and applications.
• Proven ability to make sound decisions and recommendations.
• Resourceful, confident, and capable of solving problems.
• Effective communicator - in person, writing, and through various other media, to technical and non-technical audiences.
• Solid team orientation, possessing integrity, strong work ethic, and partnering and collaboration skills.
• Capable and comfortable taking direction and input from multiple sources.
• Good organizational skills with the ability to manage multiple projects and responsibilities simultaneously.
• Good attention to detail.
• Willingness to travel 100%, often involving overnight stays.

Benefits

• Annual bonus potential.
• Insurance (life, medical, dental, vision).
• Paid holidays, paid vacation.
• 401(k) with matching contributions.
• Tuition reimbursement.
• Smoke-free, drug-free workplace.

Pay

SALARY RANGE: $60,841 - $86,916 Plus Bonus

Schedule

Position requires frequent travel, often involving overnight stays.

Qualifications

Qualified candidates will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law.