Regional Service Tech - Denver CO

Federal Signal has an immediate opening for a Regional Service Technician in the southwestern region of the United States, covering Arizona, New Mexico, Colorado, and Utah. The ideal candidate would be based in the Denver area.

About the role

This position is responsible for completing product installations, troubleshooting customer field issues, providing technical support, and conducting product training presentations.

Responsibilities

• Provides full-line technical support to customers, distributors, service centers, sales force, and customer support representatives.
• Performs product repairs, installations, and root-cause analysis on the full line of assigned products.
• Provides product parts identification to customers, distributors, service centers, sales force, and customer support representatives.
• Participates in first-time build vehicle installations and provides evaluations to management.
• Creates Return Merchandise Authorizations (RMAs); places parts orders for customers; and interfaces with applicable systems to create cases and/or document customer issues.
• Writes knowledge base articles within the Service Cloud system.
• Provides technical support for all products, including installation procedures, and makes recommendations to ensure products operate correctly.
• Works with Engineering, Marketing, Quality, Production, and other departments in the development of new products and resolution of product failures.
• Resolves product-related problems in the field by communicating with customers via direct or indirect methods to maintain customer satisfaction.
• Conducts training seminars for all products to customers, distributors, service centers, sales force, and customer support representatives.

Requirements

• Associate’s Degree in Electronics Technology or other relevant course of study, or equivalent work experience.
• Five (5) years’ experience in a service-related field.
• Good knowledge of assigned products and solutions, their associated technologies, and their applications.
• Proven ability to make sound decisions and recommendations.
• Resourceful, confident, and capable of solving problems.
• Effective communicator—in person, in writing, and through various other media—to technical and non-technical audiences.
• Solid team orientation, possessing integrity, strong work ethic, and partnering and collaboration skills.
• Capable and comfortable taking direction and input from multiple sources.
• Good organizational skills with the ability to manage multiple projects and responsibilities simultaneously.
• Good attention to detail.
• Willingness to travel 100%, often involving overnight stays.

Pay

Salary range: $60,841 – $86,916 plus bonus.

Benefits

• Annual bonus potential
• Insurance (life, medical, dental, vision)
• Paid holidays
• Paid vacation
• 401(k) with matching contributions
• Tuition reimbursement
• Smoke-free, drug-free workplace

About Us

Federal Signal in University Park is a leading manufacturer and supplier of comprehensive systems and products used to protect people and property. Our products and integrated solutions include systems for campus and community alerting, emergency vehicles, first responder interoperable communications, industrial communications, and command and municipal networked security. Specific products include lightbars and sirens, public warning sirens, and public safety software.

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial, and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems.