Regional Manager - OR

About the role

Responsible for overseeing and is fully accountable for all aspects of the day-to-day operation and business and financial planning within a designated region. The primary purpose is a relentless pursuit for achieving the highest level of performance, productivity, employee satisfaction, customer satisfaction and financial performance possible for the region. Location: Grants Pass, OR, US, 97527. Nearest Major Market: Medford.

Responsibilities

• Prepare and adhere to annual budgets.
• Monitor and control expenses within Region in an effort to operate as efficiently as possible.
• Monitor accuracy of weekly invoicing based on contractual guidelines.
• Monitor weekly time sheets prepared by site Managers.
• Ensure top-level Customer Service Support by acting as liaison with the Association and escalating higher-level problems/issues to appropriate personnel on an as needed basis.
• Market additional equipment and product upgrades to our customers by educating on-site employees as well as customers in order to enhance revenue from existing contracts.
• Be available as the first point of contact to provide support for problems at UT sites within Region.
• Monitor and oversee the day to day duties performed by UT personnel at all sites within Region, paying particular attention to the on-site Managers and ensure that they carry out all assigned duties.
• Work with site Managers to hire, train and promote on-site personnel as needed.
• Evaluate on-site Managers on an annual basis.
• Verify that all UT sites in Region have the proper functional equipment necessary to operate.
• Coordinate with UT personnel, as needed with all hardware and software upgrades.
• Miscellaneous duties as required by the company.

Supervisory Responsibilities

• Site Manager(s)—All Types
• At times, Operators, Terminal Technicians or combination of these hourly jobs if the region includes sites without managers

Skills and Qualifications

• Thorough understanding of pari-mutuel wagering and racing operations.
• Ability to lead, manage, develop and direct management staff and service employees.
• Ability to strategize and analyze market opportunities and prepare related business plans, proposals and recommendations.
• High level customer service skills in order to meet customer needs and implement customer service programs- preferably in the pari-mutuel and gaming industry.
• Working knowledge of computer hardware and software, network, point of sale terminal, tote board technology and functionality, data center and field service operations.
• In depth understanding of business accounting