Regional Manager

About the role

We're looking for a Regional Manager with a strong restaurant or QSR operations background to oversee multiple cafés. If you're an energetic leader who enjoys developing people as much as driving operations, this is your seat.

Where You'll Work

This is a multi-unit role spanning our cafés across the Baltimore–Washington region. We care more about finding the right leader than where they live — if you're a strong operator willing to travel between locations, we want to talk. Our office is in Howard County, MD.

What You'll Do

• Oversee daily operations and performance across multiple bakery cafés
• Serve as the main point of contact between stores and the operations team
• Recruit, screen, interview, and hire new team members
• Cook onboarding and training alongside your store managers
• Check in with new hires for feedback and early support
• Review store manager evaluations to ensure training is working
• Conduct store visits to monitor quality, service, cleanliness, and compliance
• Hold every café to a consistent, excellent guest experience

Requirements

• 3+ years of restaurant, café, or QSR management experience (multi-unit preferred)
• Strong recruiting and people-development skills
• Excellent communication, organization, and follow-up
• A hands-on leader who likes being in the stores, coaching teams
• Reliable transportation for regular travel between locations

What We're Looking For

Help shape the next chapter of our growing bakery café family.

What We Offer

• Competitive salary + performance-based bonus
• Paid time off and employee discounts
• Growth opportunities within a locally expanding brand
• A supportive, team-focused culture that values quality and hospitality