Regional Manager, Facilities

About the role

We’re purpose‑driven. With every ride, SoulCycle aims to redefine health and happiness, offering a mind‑body‑soul experience built on community, love, respect, acceptance, and fun. Our mission is to foster an open, diverse, and inclusive community while embracing each unique individual. We empower each other by listening with an open mind, learning and growing together, and nurturing a sanctuary of trust. The Regional Manager, Facilities ensures studio locations consistently represent our brand through efficient use of resources, overseeing repairs, maintenance, and ongoing operations of facilities, equipment, and building systems within a designated region.

Responsibilities

• Own day‑to‑day facilities management, proactively identifying operational, maintenance, and safety issues and driving them to resolution.
• Complete and manage facilities work orders via CMMS software in a timely manner, adhering to the regional repairs and maintenance budget.
• Identify recurring issues, recommend solutions, and oversee routine maintenance and compliance deliverables for the region.
• Audit studio conditions quarterly, track recurring issues, identify trends, and advise the Director of Facilities & Bike Operations on corrective actions.
• Manage larger projects and studio pop‑ups, including proposal, procurement, timeline, execution, and budget management.
• Serve as the first point of contact for facilities matters in the designated region.
• Evaluate vendor performance, meet with contracted vendors, and onboard new vendors to achieve savings or performance improvements.
• Partner with the Director of Facilities & Bike Operations on contract execution.
• Manage agendas for weekly/monthly meetings with internal and external stakeholders.
• Escalate work orders above $5,000 for Director approval.
• Conduct detailed on‑site walkthroughs to ensure compliance with company standards and safety guidelines.
• Communicate daily with field management to anticipate needs and exceed operational standards.
• Coordinate emergency, scheduled, and unscheduled repairs for HVAC, electrical, plumbing, glass, carpentry, and other facility‑related items.
• Ensure invoices are received, processed promptly, and discrepancies are resolved.
• Work with accounting and shared services to onboard vendors and track payment processing.
• Act as the primary contact for the Accounting Department on facilities‑related matters.
• Supervise work during nights and weekends as needed; be on‑call 24/7 for emergency repairs.
• Travel to studio locations as required to ensure successful facilities management.

Qualifications

• Experience in Facilities Management, Operations, or related fields.
• Proficiency with ServiceChannel, Ecotrak, or a similar CMMS software.
• Data analytics experience to identify trends and support operational decisions.
• Demonstrated ability to manage budgets and control costs within an assigned scope.
• Strong troubleshooting and problem‑solving skills with the ability to diagnose issues and drive resolution.
• Excellent customer service and communication skills.
• Self‑motivated, proactive thinker capable of managing multiple tasks and prioritizing workload.
• Ability to manage facilities across multiple, geographically diverse studios.
• Thrives under pressure and short deadlines; sharp eye for detail and ability to solve complex problems.
• Willingness and ability to learn, adapt, and improve the company.
• Legal right to work in the United States.
• Personal passion for the SoulCycle brand and/or fitness is a plus.

Pay

Minimum $70,000 – $80,000 annually