Regional Manager, Community Onboarding

About the role

Leads the team of Community Onboarding Managers within their market, providing end-to-end oversight and ensuring on-time delivery of FisionX's new residential construction projects.

Responsibilities

• Develop and maintain relationships with key stakeholders in assigned communities and division offices where communities are being developed, as well as across internal business units to successfully deliver FisionX communities.
• Educate division-level partners and community homeowners about the onboarding process and the suite of technology products.
• Maintain constant and ongoing communication regarding community status with project stakeholders.
• Manage the team to ensure the launch process progresses according to plan, delivering a "white glove" experience from project kick-off to successful handoff to the regional operations team.
• Lead the team to maintain a consistent presence and visibility at assigned properties and be responsive to requests from customers or builders’ personnel.
• Engage with and immediately respond to customers or builder/developer staff requiring intervention, escalating to leadership as needed.
• Track project tasks using Site Tracker, Salesforce, and/or other specified tools to ensure all milestones are met and identify risk points requiring escalation.
• Work cross-functionally with business partners to mitigate circumstances preventing on-time, qualitative delivery and remove internal or external restriction points that could cause delays.
• Prepare meaningful daily/weekly project status and executive reports.
• Ensure the team obtains a qualitative list of units (homeowner names and/or addresses) and provides all relevant information to internal teams for accurate account setup and billing aligned with the contract.
• Assist where needed to coordinate “pre-launch” kick-off meetings with On-Site Operations, Construction, and Sales Teams.
• Participate in developmental training, certifications, and increased proficiencies of the team.
• Must be willing and able to work a flexible schedule, including weekends, evenings, holidays, and travel up to 60% as required by business needs.
• Other duties as assigned by Supervisor.

Requirements

• Bachelor’s degree, preferably in project management or business.
• Minimum of 5 years of supervisory or managerial experience in telecommunications or a related technical field.
• Expert in Microsoft Excel and previous use of Salesforce.com.
• Excellent leadership and interpersonal skills.
• Three years overseeing Concierge-level Customer Service and sales experience is preferred.
• Industry-related experience preferred.

Benefits

• Comprehensive Healthcare/Dental/Vision Plans.
• 401K Retirement Plan with Company Match.
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!).
• Paid Volunteer Time.
• Paid Parental Leave.
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire (discounted high-speed internet, video service, phone, and security service).
• Employee Referral Bonuses.
• Exclusive Entertainment Discounts/Perks.