Regional Manager - Commercial Services

About the role

It’s about process, progress, and people. Do you have a knack for moving things forward? Do you like collaborating with people to accomplish big projects? Are you always looking for a better way to do things and bringing those changes to life? If so, being a Regional Manager – Commercial Services with Frost could be for you. At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. Frost is committed to fostering an environment that reflects our values and encourages team members to be the best they can be. Joining our adaptable, integrity‑driven team means becoming part of Frost’s over 150‑year legacy of providing unparalleled banking services.

Who you are

As a Regional Manager – Commercial Services, you are our operator. You will work under general supervision to manage and coordinate the activities of all commercial teller operations to ensure adequate workflow and efficient service to customers. You will bring value by spearheading change, reviewing and recommending new methods and procedures, and meeting customers to resolve complex problems and sell additional bank services. You welcome challenges and strive to ensure our core values of integrity, caring, and excellence are always in mind.

Responsibilities

• Plan and coordinate the activities of all department areas through supervisors, including the assignment of special projects.
• Review and recommend new methods and procedures to make operations more efficient.
• Meet customers to resolve complex work problems and sell additional bank services.
• Ensure strict accountability for all cash in the area.
• Maintain internal controls and ensure they are functioning properly.
• Ensure compliance with policies, laws, and regulations applicable to the area.
• Take action using Integrity, Caring, and Excellence to achieve all‑win outcomes.

Requirements

• 1+ years experience in customer service.
• Excellent written and verbal communication skills.
• Proficient in Microsoft computer applications.
• Strong leadership and organizational skills.

Preferred skills

• 1+ years experience in bank operations.
• Bachelor’s degree in a related field.

Benefits

• Medical, dental, vision, long‑term disability, and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Extensive health and wellness programs, including an Employee Assistance Program.
• Referral bonus program and more.