Regional Business Services Manager

Location: Abilene, TX

About the role

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey.

Benefits

• 100% paid employee health insurance for full-time eligible employees
• Defined benefit pension plan
• Generous time off benefits
• Numerous opportunities for career advancement

Explore more details on the Benefits of Working at HHS webpage.

Responsibilities

• Manages activities of staff in Business Services; develops and implements techniques for evaluating Regional Administrative Services (RAS) activities; provides technical guidance in all aspects of the RAS program area to ensure efficient use of resources and quality of services. (35%)
• Manages personnel functions; coordinates and implements recruiting, interviewing, hiring, leave approval and time records; develops and approves schedules, priorities, and standards for achieving goals; plans, assigns, and supervises the work of Business Services staff. (20%)
• Leads the development and implementation of guidelines, procedures and regulations impacting the customer service delivery system in coordination with other RAS components and monitors compliance with agency policies and procedures. (20%)
• Oversees the preparation of management and productivity reports, internal audits, special reviews, research studies, forecasts, and modeling exercises to improve services and to exchange, verify information, answer inquiries, address issues, or resolve problems with customers. (10%)
• Develops and maintains current and core knowledge of all HHS agencies in assigned area by reviewing agency literature, attending regional management meetings, and participating on agency workgroups. (10%)
• Represents RAS at meetings, conferences, committees and on workgroups. (5%)
• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Requirements

• High School diploma or GED is required.
• Experience using computers, including Microsoft Office Suite.
• Experience establishing goals and objectives; gathering, analyzing, and presenting statistical data; and producing statistical reports.
• Experience performing supervisory or managerial work, developing guidelines, procedures, and rules, and monitoring compliance with policies and procedures.
• Experience managing multiple projects.
• Valid Class C Texas Driver’s License.

Skills

• Considerable knowledge of local, state, and federal laws and regulations relevant to business services, facility operations and contract management.
• General knowledge of the programs of the Texas Health and Human Services agencies.
• Knowledge of the principles of effective management, to include organizing, coordinating, planning, scheduling, and implementing initiatives.
• Skill in both written and oral communications.
• Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite.
• Ability to establish program goals and objectives.
• Ability to manage multiple tasks requiring flexibility in work prioritization.
• Ability to identify problems, develop and evaluate policies and procedures, and implement effective solutions.
• Ability to develop clear and concise reports.
• Ability to plan, assign, and effectively supervise the work of others.
• Ability to exercise sound judgment and make independent decisions in accordance with established policies and procedures.
• Ability to establish and maintain effective working relationships with customers, staff, peers, management, and external contacts.
• Ability to travel locally and across the state which may include overnight stays.
• Ability to work outside normal business hours as required.

Pay

Salary Range: $5,425.33 - $7,153.75 per month

Schedule

• Full-time
• Day shift
• Exempt (FLSA)
• Travel: Up to 30%