LCS Sub-Regional Business Manager

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees, we know we have something special. Our people are energized problem solvers who take pride in how the work we do changes the world for the better.

About the role

The LCS Sub-Regional Business Manager is responsible for the overall business performance, customer outcomes, talent development, and operational execution of a designated North American Sub-Region. You will own revenue growth, operational excellence, employee engagement, delivery quality, and market expansion while executing a consistent "One LCS" experience across Lifecycle Services offerings. This role has direct responsibilities in CSB, AMR (not Asset+), and FLT (including MV and SAF), while supporting Process Solutions, Power & Control, and the Asset+ offerings.

You will lead a regional organization comprised of managers, project managers, engineers, consultants, and asset management professionals, collaborating closely with Commercial leadership, Regional Sales teams, GEBS, COR Business Units, and other Lifecycle Services capabilities in PRS. The Sub-Regional Business Manager is accountable for achieving financial commitments, delivering customer outcomes, developing talent, ensuring delivery excellence, and expanding Lifecycle Services market presence within assigned accounts and geographies. You will report to the Delivery Director, Lifecycle Services and have a hybrid schedule working in Mayfield Heights, OH.

Responsibilities

• Business Leadership & Financial Performance
  • Own sub-region revenue, standard margin, and billable hours of the direct team.
  • Drive market expansion of COR offerings within existing accounts.
  • Develop and execute sub-region business plans aligned with North America LCS strategy.
  • Financial forecasting, resource planning, and business performance reviews.
• Customer Outcomes & Delivery Excellence
  • Maximize LCS account share and the success of the entire LCS portfolio to achieve "One LCS."
  • Ensure excellence in lead offerings that drive LCS expansion.
  • Accountable for customer satisfaction and delivery performance across all COR LCS engagements within the sub-region.
  • Lead escalation management and resolution of significant delivery or customer issues.
  • Drive adherence to Lifecycle Services delivery methodologies, quality standards, ASP requirements, and in-market delivery models.
  • Promote consistent execution of the Rockwell delivery model and operational best practices.
• Talent Leadership & Workforce Strategy
  • Lead through subordinate managers and functional leaders.
  • Develop workforce capabilities, technical depth, succession plans, and leadership pipelines for direct staff.
  • Responsible for sub-region staffing strategy, resource allocation, workforce planning, and skills development for all of COR LCS in the sub-region.
  • Drive employee engagement, mentoring, coaching, and career development.
  • Build a culture of accountability, collaboration, inclusion, and continuous improvement.
• Market Expansion & Commercial Partnership
  • Partner closely with BU Commercial, RSSDs, TBL's, and Sales teams to identify and capture growth opportunities.
  • Support strategic account planning, Win Strategy process, and customer engagement activities.
  • Expand service penetration and drive lifecycle value creation within existing customer relationships.
  • Drive trusted advisor relationships with customer leadership teams and convert these to expanded Rockwell value.
• Operational Leadership
  • Ensure compliance with delivery quality standards and operational governance requirements.
  • Drive productivity plans and balance skills vs. volume in the sub-region.
  • Balance customer demand with workforce skills and capacity to achieve strategic priorities.
  • Leverage shared resources in all COR NA businesses as well as GEBS, GCC for efficient project execution.

Requirements

• Bachelor's degree or equivalent years of experience.
• Legal authorization to work in the U.S. (We will not sponsor individuals for employment visas for this job opening).

Qualifications

• 8+ years of leadership experience in industrial automation.
• Experience leading through subordinate managers and indirect organizations within a large enterprise.
• Strong financial management and business operations expertise.
• Proven capability to drive organizational performance through metrics and accountability.
• Strong customer relationship and executive engagement skills.
• Ability to influence across matrixed organizations.
• Strong strategic planning and execution capabilities.

Benefits

• Health Insurance including Medical, Dental, and Vision.
• 401k.
• Paid Time off.
• Parental and Caregiver Leave.
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

Schedule

This position follows a hybrid schedule, with employees expected to work at the Rockwell location in Mayfield Heights, OH at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.