Regional Manager

Position Summary

The Regional Manager (RM) oversees the operational and financial performance of a portfolio of properties. This role requires a hands-on leader who can drive team performance, maintain client relationships, and ensure the successful execution of business strategies to align with company objectives.

Responsibilities

• Oversee the recruitment and interview process for all site-level positions within the portfolio, ensuring proper approvals and alignment with company hiring standards.
• Conduct regular team meetings, 1-on-1 coaching sessions, and annual performance reviews to mentor, develop, and manage team members effectively.
• Congratulates with the HR team on HR issues, to ensure compliance with HR policies and procedures, and provide conflict resolution as needed.
• Perform site visits weekly, engage with team members, and schedule and host regular client calls.
• Serve as the primary client liaison, handling unscheduled client communications during business hours and ensuring timely follow-up after client visits and calls.
• Develop and execute business plans for each community, proactively strategizing on a weekly, monthly, and quarterly basis.
• Approve expense requests and manage expense reporting to align with budget expectations.
• Compile and analyze financial reporting, reviewing and approving purchase orders and invoices for accuracy and timely submission to clients.
• Conduct physical inspections of properties, including tour paths, models, vacant units, and maintenance shops, and perform routine preventive maintenance inspections.
• Ensure compliance with all company policies and procedures, particularly regarding procurement, financial practices, and vendor management.
• Oversee resident and vendor-related communications, ensuring timely resolution of issues.
• Monitor property marketing efforts, including reviewing property websites and advertising.

Qualifications

• Education and Experience: Bachelor's degree from a four-year college or university. Four years in multifamily property management, with at least two years in a Community Manager role. Third-party management experience.
• Knowledge: Knowledge of multifamily property management operations, respective markets, and industry trends. Knowledge of budgeting, financial reporting, and variance analysis.
• Skills: Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously. Skilled in Microsoft Office Suite and Property Management Software such as Yardi. Skilled in Revenue Management Software, including LRO, AIRM, and Yieldstar. Skilled in effective communication verbally and in writing. Skilled in developing solutions and resolving challenges proactively. Skilled in leading, mentoring, and developing on-site teams. Skilled in managing vendor relationships and negotiating contracts for cost control and operational efficiency. Skilled in maintaining positive client relationships. Skilled in thinking strategically and implementing business plans that align with financial goals and client expectations.

Physical Requirements

• May be required to sit or stand for extended periods of time.
• Must be able to read documents, computer screens and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds.
• Must be able to operate a computer, keyboard, mouse and other office equipment.

Work Environment

• This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week.
• The office is an open setting which may include bright lights, constant noises and distractions.

Company Information

• Weekly pay for all associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for all full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with robust company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG).
• Paid time off plus floating holidays and volunteer days.
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts).