Regional Manager

About the role

Paper Source is hiring a West Coast Regional Manager to support the western region. This role should be based in the Los Angeles or San Francisco area. The Regional Manager leads a region and areas that consistently build high-performing teams, deliver a best-in-class experience, and drive operational excellence to achieve profitable results in their stores.

Responsibilities

• Drive overall company sales results and profitability through successful leadership, team development, customer engagement, and outstanding execution of all field strategies.
• Understand and support all company initiatives, working proactively with Field Leadership and Home Office partners on feedback, obstacles, decisions, and resolutions to improve the business and customer experience in all stores.
• Hold people accountable to perform their job functions and achieve expected results.
• Foster a positive workplace that promotes a healthy working environment, a cohesive team, and an open-door culture.
• Act as a brand ambassador and talent scout to recruit and network in advance of regional needs.
• Assemble a talented group of leaders, spanning multiple levels, with diverse skillsets that reinforce and advance company values.
• Create strategic regional talent plans focused on assessment, development, succession planning, and store alignment.
• Develop excellent Area Managers who drive a best-in-class customer experience to exceed all sales goals, contributing to the company’s profitability.
• Foster a performance culture to build high-performing teams through a focus on coaching, specific feedback, and timely follow-up.
• Lead by example—inspire, motivate, educate, and mentor.
• Ensure consistent execution of selling strategies and visual standards throughout the region to deliver the brand’s experience and reduce variability.
• Analyze sales results to identify opportunities for growth and take action to improve sales and profitability.
• Collaborate with peers, Area Managers, and support partners in ongoing, actionable dialogue to assess stores and identify solutions to resolve issues with a sense of urgency to achieve company priorities.
• Ensure operational policies and procedures are effectively implemented and maintained to achieve organizational consistency and efficiency throughout the stores.
• Communicate with clarity, conciseness, and urgency in all formats and audiences.
• Be a fair and consistent leader, partnering with HR when extraordinary issues arise with people.
• Use remote working technology (Teams, Outlook 365, SharePoint, etc.) to support the above.
• Travel will be required for approximately 50% of the time.

Requirements

• 5+ years of retail experience with a minimum of 3 years managing multi-unit specialty retail (preferred).
• Bachelor’s degree in a relevant field or equivalent experience.
• Exceptional communication skills, both verbal and written, with the ability to communicate with all levels of the organization.
• Strong business acumen paired with the ability to adjust actions to achieve results.
• Results-driven—achieves through thoughtful and effective remote management.
• Capacity to drive significant initiatives alongside building a motivated and high-performing team.
• Outstanding leadership skills.
• Inspiring interpersonal effectiveness to lead teams, train talent, and effect change.
• Track record of building talent and achieving results.
• A solution-oriented style to deliver in a fast-paced culture and persuasive skills to influence others.
• Manage ambiguity by operating effectively and with urgency.
• Able to plan and prioritize in the short and medium term while maintaining flexibility.
• Capability to effectively assess when to lead remotely vs. in person.
• Able to balance the need for delivering a creative experience along with a profitable result.

Pay

An employee in this position can expect an annual salary starting at $100,000 and up to $155,000, depending on experience, seniority, geographic locations, and other factors permitted by law.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP, and Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit, and 401(k) with Company Match.
• For those scheduled to work 30 hours or more per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations.