Regional Manager, Asset Protection

As a member of the ShipBob Team, you will grow with an ownership mindset, championing continuous learning and innovation. You'll tackle real problems, create tangible solutions, and drive results that impact ShipBob, our merchants, and your professional growth. This is an opportunity to do the most meaningful work of your career.

Collaborate with peers and leaders in an environment where feedback flows freely, and everyone steps up to help when needed. We hold each other to high standards, fostering transparency and mutual respect that makes the work feel worthwhile.

Experience a high-performance culture with a clear purpose. We are results-driven, with specific goals and shared accountability. Every team member sees how their work connects to our mission, celebrating milestones together and learning from setbacks.

Location: 100% Onsite – Must be located in or near Bethlehem, PA or Ft Worth, TX. The role will report to our Innovation Center at either 11401 Harmon Rd., Fort Worth, TX or 4779 Hanoverville Rd, Building 200, Bethlehem, PA 18020.

About the Role

The Regional Manager, Asset Protection, is a key member of the ShipBob team responsible for preventing financial loss caused by theft and fraud and overseeing physical security throughout ShipBob’s SICs, HUBs, and SFNs. This role drives a shrink elimination culture, creates and executes asset protection policies, and educates associates and managers on these policies. You will supervise and train a team of Asset Protection Specialists and report to the Director, HRBP.

Responsibilities

• Engage, coach, train, and influence operational business partners on key asset protection and physical security policies and best practices.
• Develop and design asset protection policies aimed at reducing loss and mitigating theft within SICs, SFNs, and HUBs.
• Serve as the subject matter expert (SME) for asset protection and physical security throughout the network.
• Directly manage the Asset Protection Specialist team.
• Interact with on-site security guard teams and oversee third-party guard team relationships and contracts.
• Identify security vulnerabilities and proactively implement deterrents to mitigate or eliminate risk.
• Review and analyze CCTV and exception reporting to identify theft and/or loss trends.
• Oversee investigations of internal and external theft and fraud, conducting interviews when appropriate.
• Prepare accurate and detailed case reports.
• Use tools, data analysis, and collaboration with internal partners to identify inventory defects and create strategic plans to mitigate losses.
• Testify at criminal and civil trials related to closed investigations.
• Interact with local, state, and federal law enforcement agencies.
• Work all shifts, including nights, weekends, and holidays, as this role covers a 24/7 operation.
• Comply with all food safety and compliance policies and regulations.
• Perform additional duties and responsibilities as necessary.

Requirements

• 5+ years of experience in security service, asset protection, investigations, law enforcement, or a bachelor’s degree in a related field.
• 5+ years of data collection experience with root cause analysis.
• Wicklander-Zulawski Interview & Interrogation Certification highly preferred.
• Certified Forensic Interviewer (CFI) Certification preferred.
• LPCertified (LPC) or LPQualified (LPQ) highly preferred.
• Experience in physical security systems and security vendor coordination.
• Excellent written and verbal communication skills.
• Experience interacting with local, state, and federal law enforcement agencies.
• Ability to work independently in a fast-paced environment.
• Workplace Violence Risk Analysis and/or Business Continuity Experience.
• Strong decision-making and data analysis capabilities.

Benefits

• Medical, Dental, Vision, and Basic Life Insurance.
• Paid Maternity/Parental Leave Program.
• Paid Holidays & Flexible Time Off Program.
• Paid Sick Leave.
• Wellness Days (1 day/quarter).
• 401K Match.
• Comprehensive Benefits Package.

Pay

Target base salary of $100,000 - $115,000. The full base pay range for this position is $96,671 - $161,119. This role may also be eligible for participation in the Company’s discretionary bonus plan, based on Company performance and policies.

About ShipBob

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. We provide access to best-in-class capabilities and deliver a delightful shopper experience. Merchants can outsource fulfillment, utilize ShipBob’s proprietary warehouse management system, or adopt a hybrid solution across our network of fulfillment centers in the United States, Canada, United Kingdom, Europe, and Australia.

At ShipBob, innovation is a collective effort. Every full-time employee receives access to our best-in-class AI and productivity tools from day one. We encourage all team members—whether in Talent, Operations, Finance, Engineering, or Customer Success—to ask how processes can be improved. ShipBob is committed to equal employment opportunities and prohibits discrimination and harassment of any type.