Regional Manager - Administration

Who You'll Work With

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference. When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• A global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: In addition to a competitive salary (based on your location, experience, and skills), we offer a comprehensive benefits package, including medical, dental, mental health, and vision coverage for you, your spouse/partner, and children.

Your Impact

You will serve as the strategic leader for the Executive Assistant (EA) function across our offices in New York, Boston, New Jersey, and Connecticut. Based in our New York office, your role involves overseeing a regional organization of over 120 EAs and leading a direct team of six EA Managers. You will collaborate with the Regional Leader and Office Managing Partners to proactively assess administrative needs, balance resources, and align the EA operating model with regional priorities. You will build ongoing rapport with your EA Managers, regional leadership, our Talent and Recruiting teams, and peer Regional Managers. You will act as an informed representative for the EA community to senior leadership, ensuring their contributions are recognized and their well-being is prioritized.

Responsibilities

• Provide direct supervision, coaching, and mentorship to EA Managers.
• Empower EA Managers to lead their local teams effectively, handle complex personnel issues, and act as strong leaders within their respective offices while modeling a culture of servant leadership.
• Drive continuous improvement in administrative workflows, identify and simplify complex processes, and leverage new technologies to enhance the efficiency and impact of the EA function.
• Assume responsibility for establishing, monitoring, and reporting on key performance metrics and service-level agreements for the region.
• Use data-driven insights to evaluate support quality, anticipate workload spikes, and dynamically reallocate resources across offices.
• Navigate the balance between standardizing core processes across the region for scale and efficiency, while respecting the nuances of individual offices.
• Collaborate with the North American Director of Administration and peer Regional Managers to ensure the region adheres to global standards, cross-regional synergies are driven, and the "Way We Work" principles are harmonized across North America.
• Oversee the regional EA talent strategy, set standards for recruiting, streamline the onboarding experience, and ensure robust performance management.
• Foster a highly engaged, collaborative, and inclusive environment, facilitate cross-office networking and best-practice sharing, and coordinate community events to break down office silos and build a strong sense of shared purpose.

Qualifications and Skills

• Bachelor’s degree or an equivalent combination of education, training, and progressive work experience
• 6+ years of supervisory experience in a professional environment, with 5+ years directly leading an administrative or similar organization
• Proven ability to mentor, motivate, and develop high-performing teams while building trusted relationships across all levels of the organization
• Demonstrates managerial courage with the ability to make independent decisions and proactively design innovative solutions
• Strong analytical capabilities, with proven ability able to diagnose complex operational issues and design targeted, strategic solutions
• Excellent project management skills, with a track record of driving strategic initiatives end-to-end
• Deep, practical understanding of administrative operations and industry best practices
• Proven ability to build relationships, influence, and collaborate effectively across a highly matrixed organization with multiple locations
• Outstanding interpersonal skills, with strong ability at navigating complex conflicts and delivering clear, persuasive verbal and written communications