Regional Maintenance Manager - Fargo

Job Duties

• Review overall Maintenance organization and work with all Maintenance Managers/Maintenance Technicians on needed improvements, development and implementation of policies and processes.
• Conduct property, building, and apartment inspections to help ensure the attractive appearance, including picking up trash and reporting maintenance needs.
• Reviews Maintenance scorecard to identify areas of improvement and implement action plans with team.
• Monitor action plans for improvement (monitoring work orders per hour, staffing, and Kingsley reviews).
• Partners with the Regional Managers and Maintenance Managers to assess, propose and ensure the delivery of initial and on-going training for all maintenance technicians through close collaboration with the Learning & Development team.
• Develops/assigns or approves on call rotation.
• Prepare with details for owner communications on maintenance expenses over $2,500 with the Regional Manager.
• Development of Maintenance Managers/Maintenance Technicians – working with Learning & Development team.
• Assists in the development of maintenance and oversight of operations budget for properties.
• Owns the vendor relationship for Maintenance related contracts within their portfolio (fire alarm/extinguishers, sprinklers).
• Responsible for overall quality control and follow up with team (monthly inspections, buildings, prep quality, shop cleanliness, inventory).
• Provides insight on Maintenance Technician team weekly assignments based upon site and team member needs determined from scorecard review, weekly report review, staffing and concerns brought forth.
• May require project management ownership, resulting in the accountability for leading the overall strategy and execution within a specified region of the Multifamily Portfolio. The position will provide end-to-end oversight of general contractors and vendors, which includes a specific scope of work for each project, scheduling, and overall quality control.
• Provides direction on larger general, advanced, emergency, or specialized technical repairs (drywall, appliances, vandalism issues).
• Hire, train, develop, and lead team members to perform at their best with a focus on transforming the lives of those we serve.

Requirements

• High School Diploma or GED.
• Four-year Bachelor's degree in facilities management or related subject preferred; or 5 to 10 years' related experience and/or training; or equivalent combination of education and experience.
• At least 5 years of residential maintenance experience.
• Minimum of 5 years supervisory experience in a maintenance/facilities management role.
• Certified Property Maintenance Technician (CPMT) preferred, but not required.
• Must have vehicle, valid driver’s license, acceptable driving record and meet company insurability requirements.
• Yardi Property Management Software preferred.
• Proficiency in Microsoft Suite including SharePoint, Word, Outlook and Excel is preferred.
• Proven ability to lead and motivate a team, without direct authority, to achieve consistent high-level results.
• A motivated, well-organized, and self-directed individual who is a team player.
• A strong leader who can motivate others to perform to their full potential.
• Hold oneself and others accountable and strive for a high level of excellence.
• Ability to multi-task, prioritize responsibilities, manage time, as well as possess an orientation toward details.
• Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing, Fair Housing, and team member safety.
• Ability to address and resolve potentially confrontational situations with team members, residents, and vendors.
• Proficiency of the English language in reading, writing and verbal communication.

Qualifications

• Experience and education as outlined above.

Skills

• Leadership skills.
• Team management and development.
• Project management.
• Technical repair expertise.
• Communication and interpersonal skills.
• Problem-solving abilities.

Benefits

• Paid time off that grows with tenure.
• Volunteer time off.
• Employee Assistance Program (EAP).
• Health, dental, and vision insurance options.
• 401(k) plan with company match.
• Life insurance options.
• Income-replacement benefits for qualifying life events.

Pay

Starting salary $68,500 annualized (and more based on experience).

Schedule

Not specified.