Regional Laboratory Outreach Manager

About the role

Oversees Laboratory Outreach Services, including physician practices, independent medical practices, government agencies, corporate clinics, health fairs, home care agencies, and hospitals. Establishes reporting and approval procedures, delegating necessary authority to direct the work of the Laboratory Outreach business. Communicates the status of service line operations to appropriate authority.

Responsibilities

• Implements customer service initiatives aligned with organizational expectations, resolving problems from patients, physicians, and employees respectfully and consistently.
• Promotes behaviors that enhance the experience of patients, families, visitors, physicians, and vendors, and fosters staff engagement.
• Collaborates with other service lines, business units, or departments to establish processes for successful service line operations.
• Promotes the AdventHealth mission and vision, lives the core values, and ensures excellence in clinical, financial, market, service, and teamwork areas.
• Ensures adherence to the AdventHealth Corporate Compliance plan, local, state, and federal regulations, and standards of accrediting bodies.
• May assist with maintenance and updating of pricing, laboratory test compendium, client files, and client contracts, and supports the development of departmental budgets and capital equipment requests.
• Monitors budget performance, formulating action plans to address volume, revenue, expenses, and labor productivity variances.
• Provides strategic direction and guidance to maximize growth, meets patient and provider needs, and participates in the development and implementation of long-range goals and objectives.
• Valid driver's license required for travel as assigned.
• Other duties as assigned.

Qualifications

• Bachelor's degree required; graduate degree preferred, preferably in business or a health science.
• 2+ years related experience required.
• Medical Technologist (MTASCP), Clinical Laboratory Scientist (CLS), or American Society for Clinical Pathology (ASCP) certification preferred.

Skills

• Solid understanding of Laboratory Outreach, operations, trends, client expectations, patient expectations, competitive environment, and business development.
• Knowledge and implementation of regulatory standards including DNV, OSHA, CAP, CLIA, and compliance programs.
• Conducts all activities with the highest standards of professionalism and integrity.
• Ability to think strategically and to make appropriate decisions in stressful circumstances.
• Understanding of financial management, reporting, analysis as well as operational and capital planning.
• Exceptional leadership and interpersonal skills with the ability to work with all levels of colleagues; to build and maintain effective, productive teams.
• Ability to foster an atmosphere of respect, trust, and commitment to the organization's goals.
• Excellent analytical and problem-solving skills.
• Effective oral and written communication skills, with the ability to present information in understandable terms to all levels of staff.
• Effective computer skills, particularly Microsoft Office, Outlook, Word, Excel, and PowerPoint.
• Strong organizational skills and ability to handle multiple priorities.

Pay

$81,869.91 - $152,262.94

Schedule

Full time, Day shift

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits