Regional Laboratory Manager

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.

About the role

Manages activities in a veterinary diagnostic reference laboratory, with responsibility for achieving revenue and profitability goals. Manages staff, assigning work and evaluating results. Leads the development of laboratory budget, operating policies and procedures.

Responsibilities

• Manages and supports activities in multiple diagnostic reference laboratories, with responsibility for achieving timeline for reporting results to client, revenue and profitability goals.
• Provide technical direction and supervision to laboratory personnel.
• Monitor and resolve client concerns, answer questions, and provide technical expertise when necessary.
• Ensure that associates obtain knowledge sufficient to perform job responsibilities. Institute and maintain systems to monitor and verify related training.
• Manages staff, assigning work, establishing performance metrics, monitoring activities and evaluating performance. Resolves escalated issues. Administers employment actions, provides coaching and guidance to staff and promotes staff training and development. Ensures staff are properly trained and adheres to SOPs.
• Leads the development of laboratory budget, policies and procedures. Ensures production standards and laboratory goals are maintained.
• Leads work activities of the laboratory, planning and organizing work, providing for adequate staffing and resources and maintaining work on schedule so that ongoing client satisfaction is maintained.
• Communicates with other related departments to coordinate work and resolve issues as needed.
• Leads maintenance of laboratory diagnostic equipment and other technical resources. Coordinates with internal personnel, vendors and others as needed to resolve issues and maintain ongoing functionality. Communicates procedural changes to supervisory staff.
• Provides customer feedback to product development, sales and other areas to improve product quality and features and enhance the client experience. Participates in various related committees and project teams as needed. Visits clients and performs other related activities in support of sales and marketing efforts.
• Prepares reports, presentations and other information summarizing work activities. Prepares various analyses as needed to highlight issues and resolve questions. Prepares and delivers regular general management business reviews to summarize laboratory financial performance, turnaround times, instrument downtime, productivity, quality and other performance metrics.
• Manages laboratory health and safety activities. Administers safety program, reports injuries and accidents and ensure ongoing Associate health and safety.
• Leads/participates in process improvement activities to enhance laboratory operations, coordinating with related Company departments as needed.
• Maintains knowledge of changes and developments in the industry affecting work activities. May participate in outside industry groups and forums related to business activities.
• Assist with bench tech duties as needed with familiarity in Processing, Parasitology, Serology, Hematology, Urinalysis, and Clinical Chemistry.
• Ensures quality of testing under the guidelines of Quality Assurance.
• Performs other duties as assigned.

Requirements

• Bachelor’s Degree in Biology/Science (MT or MLT) or equivalent combination of education and work experience
• Minimum 5 years general clinical laboratory supervisory experience in the areas of Chemistry, Hematology, Parasitology, Hematology, Coagulation, Serology, and Urinalysis.

Skills

• Ability to organize, prioritize and direct work activities.
• Experience with laboratory operations, testing and services, including setting up, reading and releasing test results and troubleshooting equipment.
• Experience in a high volume environment managing work flows.
• Process/operational improvement skills and ability.
• Reasoning and analytical skills to resolve issues.
• Good customer service skills; contact with clients will be required. Interaction with purchasing and manufacturing or technical representatives may also be required.
• Independent and self-directed requiring minimal day-to-day supervision.
• Attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Products including Word, Excel, and PowerPoint.

Physical Demands

• Capable of standing continuously for up to 2 hours.
• Extend and reach with hands and arms and use hands and fingers.
• Occasionally required to bend, kneel, stoop, or crouch.
• May be required to lift, move, and carry up to 20 lbs.
• Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
• Hearing ability to effectively communicate via the telephone and in person.
• Ability to communicate verbally on the phone and in person.
• Fluency in the English language.
• Extended hours may be needed.

Work Environment

• Laboratory environment with potential biohazards present.
• Use of potentially hazardous chemicals as defined by the National Hazard Communication Standards.

Pay

The target pay for this position is $98,200 - $115,500 annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.

Schedule

Hours may vary with the primary shift being 3am - 11am Tuesday - Saturday.

Benefits

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates. Benefits eligibility is based on employment status.

• Paid Time Off & Holidays
• Medical, Dental, Vision (Multiple Plans Available)
• Basic Life (Company Paid) & Supplemental Life
• Short and Long Term Disability (Company Paid)
• Flexible Spending Accounts/Health Savings Accounts
• Paid Parental Leave
• 401(k) with company match
• Tuition/Continuing Education Reimbursement
• Life Assistance Program
• Pet Care Discounts