Regional Key Tech (KT) Service Manager

Job Summary

The Regional Key Tech (KT) Service Manager leads and develops a team of 30–40 kiosk technicians and 2 operations support managers, driving sales growth (i.e. at least 5% YoY) through optimal kiosk placement, effective merchandising, and maintaining high uptime (98%+).

The role calls for strong people leadership, innovative thinking, and hands-on mentorship to keep the team competitive and responsive to local market trends. This is a "hands-on" role, requiring significant travel within the region to meet, evaluate and mentor kiosk technicians.

Essential Job Functions

• Lead, recruit, train, motivate, and coach a team of kiosk technicians and operations support managers to achieve performance and business objectives.
• Develop, implement, and enforce policies and procedures related to territory operations, logistics, and field execution.
• Drive full P&L responsibility, ensuring achievement or exceedance of top- and bottom-line financial goals.
• Travel up to 80% to ensure kiosk technical standards are consistently met, while partnering with technicians and support managers to optimize kiosk placement and strengthen customer relationships.
• Motivate and hold teams accountable for driving kiosk revenue, operational efficiency, and service excellence.
• Analyze performance metrics and operational data to identify opportunities, develop action plans, and execute improvements.

Education & Experience

• Bachelor's degree or equivalent relevant experience preferred.
• 5+ years of directing a Technical Field Service organization at a regional or area management level preferred.

Competencies – Knowledge, Skills And Abilities

• Demonstrated ability to consistently achieve operating P&L objectives, manage budgets effectively, and establish clear goals and performance expectations for direct reports.
• Strong analytical skills with the ability to evaluate performance metrics, identify opportunities, and translate insights into actionable business decisions.
• Proficient in interpreting data reports to manage, monitor, and improve overall business performance.
• Flexibility to work varied schedules, including evenings and weekends, to meet business and operational needs.
• Advanced proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Technical expertise relevant to field service and kiosk operations (Basic electrical and electro-mechanical).

Operational Equipment

• Valid Driver’s License

Work Environment and Physical Demands

• Work Environment: Sales/Service Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors.
• Travel required daily. May have to drive 200 miles daily.
• Physical Demands: Sales/Service - Medium, lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.

Additional Information

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