Regional Service Manager (Semiconductor)

About the role

Are you seeking a new opportunity to work for one of the world’s most admired and respected companies? Located in San Jose, this position will provide ongoing support to customers including installation, warranty and contract support for Canon’s Photolithography products.

Responsibilities

• Manage Canon support teams / service department daily functions to ensure clients receive assistance with technical aspects of products and services.
• Respond to escalated customer support issues and manage allocation of resources from other sites or Japan.
• Implement customer support processes to enhance customer satisfaction including record maintenance and improving support plans.
• Formulate and revise customer support policies and promote their implementation.
• Follow through on plans for targeted revenue return by proactively identifying additional sales opportunities for service products (e.g., spare parts, contracts, etc.), and manage the sales process.
• Update the team on new information related to products, procedures, and trends.
• Assess support statistics, analyze data and prepare detailed reports with recommendations for improvement.
• Identify and address staff training and coaching needs, oversee and evaluate the team's ongoing training efforts.
• Deliver performance evaluations and follow the disciplinary process.
• Manage budgets as appropriate.
• Travel weekly to customer sites.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience required plus 7 years of related experience and management of 2 or more regular full‑time employees.
• Semiconductor industry, product support field service experience helpful.
• Experience analyzing and managing budgets and revenue forecasts through multiple accounts.
• Intermediate MS Office and Google Workspace experience preferred.
• Experience with ServiceMax a plus.
• Valid driver’s license and acceptable driving record necessary; must comply with company safety guidelines and policies.
• May require up to 50% overnight travel.

Pay

$96,880 – $145,090 annually (anticipated base salary)

Schedule

Hybrid work schedule: full‑time, three days in the office per week with the option to work from home the remainder of the week (subject to business needs).

Benefits

• Medical, dental, vision coverage.
• 401(k) Savings Plan.
• Discretionary profit sharing and success sharing.
• Educational assistance.
• Recognition programs.
• Vacation.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual welcome based on job function).
• Volunteer opportunities to give back to the local community.
• Canon welcome kit and official merchandise.