Regional IT Support Analyst

What will you be doing?

• Foster strong relationships with key business stakeholders to build and maintain trust in the IT support model.
• Deliver prompt and effective local support for key executive teams in the region, ensuring seamless operation of boardrooms and physical conferencing equipment.
• Actively participate in service management meetings, prioritize regional IT support needs, and serve as the primary point of contact for urgent escalations.
• Consult with internal stakeholders to forecast and deliver required equipment such as telephones, printers, computers and other IT equipment in line with the Nufarm SOE
• Manage physical hardware during user onboarding and offboarding
• Manage IT stockpile and spare or loan equipment
• Provide a local point of contact for any physical changes that need to be made to IT infrastructure
• Complete requisitions for IT equipment not available in standard Ariba catalogues.
• Support the Regional IT Business Manager for local contract requirements (eg. Infrastructure Services, Phone Support)
• Cookordinate Support for Regional Services with Third parties outside the Accenture Scope Coordinate Vendor support for onsite visits
• Provide a local point of contact for any physical changes that need to be made to IT infrastructure
• Support the Lab and OT teams for offline or isolated equipment

What do you bring?

• 5+ years of IT hardware/software support experience
• Professional documentation, communication and followup skills
• Prior experience using ServiceNow or equivalent ITSM tool
• Provide excellent status, feedback and follow up of assigned tasks
• MS based Device provisioning and Software deployment experience

Preferred:

• Workstation imaging experience
• Familiarity with SCCM, Intune, and mobile device management
• Experience supporting geographically dispersed teams
• Flexibility to coordinate across time zones