Regional IFM Lead

About the role

JLL is seeking a Regional IFM Lead on a global client account in our Technology Division. The client is the world's largest advertising and communications holding company, and this region encompasses their western North America offices.

Responsibilities

• Act as the senior operational subject matter expert for a portfolio of site-based campus Facilities Managers, providing in-depth technical guidance and mentorship to drive the consistent implementation of the global Operating Model.
• Lead the validation and ongoing management of the NORAM financial budget baseline, ensuring accuracy and completeness as the foundation for GMP and savings commitments.
• Partner with site leaders to develop budgets, identify cost-optimization opportunities contributing to the annual budget reduction target and ensure adherence to the GMP commercial model.
• Proactively manage baseline adjustments through the formal Change Control Notice (CCN) process, providing transparent cost impact analysis and recommendations.
• Offer technical expertise and guidance to site teams on Building Management Systems (BMS), PPM schedules, and asset management, ensuring Industry Best Practices are understood and implemented.
• Manage the phased transition of services from Managing Agent (WPP holds contracts) to Principal (JLL holds contracts) model across NORAM sites, ensuring seamless handoffs.
• Provide expert guidance on EHS standards and legislative compliance, supporting internal and external audits to ensure portfolio-wide adherence and a safe working environment.
• Independently plan and lead complex regional initiatives, troubleshooting and resolving a wide range of operational issues to ensure the seamless delivery of integrated facilities management services.
• Cultivate a positive team culture, directing, and advancing robust cross-functional teams while establishing a strategic talent pipeline for future Facility Manager and Senior Facility Manager positions.
• Collaborate with a broad group of stakeholders, including regional Workplace Experience and Engineering leads, to ensure a fully integrated service delivery and a superior campus environment for the WPP client.
• Navigate organizational tensions between regional client leadership, on-site WPP employee service demands, and cost reduction imperatives - serving as a bridge-builder who maintains operational momentum despite structural friction.
• Partner with the WPP regional client leadership to establish and execute transparent change control processes for baseline budget adjustments, staffing changes, and scope modifications.

Requirements

• Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field.
• 8+ years of progressive experience in integrated facilities management or corporate real estate, with demonstrated expertise in managing a multi-site portfolio.
• Advanced knowledge of IFM principles, including hard and soft services, vendor management, and operational best practices in a complex, client-focused environment.
• Proven ability to utilize analytical and problem-solving techniques to understand and resolve complex operational issues with creative solutions.
• Strong financial acumen, with experience in budget oversight, financial analysis, and developing cost-control strategies within a contractual framework.
• Excellent interpersonal and communication skills, with a demonstrated ability to influence stakeholders, provide guidance to colleagues, and build strong partnerships.
• Ability to work independently and manage a wide range of complex activities with minimal supervision, exercising independent judgment to achieve results.

Qualifications

• Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field.
• 8+ years of progressive experience in integrated facilities management or corporate real estate, with demonstrated expertise in managing a multi-site portfolio.
• Advanced knowledge of IFM principles, including hard and soft services, vendor management, and operational best practices in a complex, client-focused environment.
• Proven ability to utilize analytical and problem-solving techniques to understand and resolve complex operational issues with creative solutions.
• Strong financial acumen, with experience in budget oversight, financial analysis, and developing cost-control strategies within a contractual framework.
• Excellent interpersonal and communication skills, with a demonstrated ability to influence stakeholders, provide guidance to colleagues, and build strong partnerships.
• Ability to work independently and manage a wide range of complex activities with minimal supervision, exercising independent judgment to achieve results.