Regional Process Lead

Job Summary

We Are Patterson! Patterson Companies, Inc. is dedicated to providing top-tier products, technologies, services, and business solutions to the animal and oral health markets. We are now seeking a dynamic and experienced leader to join our team. The ideal candidate will drive system training and provide data processing support for our Dental regional field teams.

About the Role

The core responsibilities of the Regional Process Lead include monitoring and analyzing system effectiveness, collaborating with peers for consistent system training, proactive engagement with product release cycles, and resolving customer problems or concerns.

Essential Functions

• Monitor and analyze system effectiveness through assessments, surveys, and feedback and provide assessment to Regional Leadership.
• Collaborate with Regional Operations Specialist(s) and peers to provide/offer consistent system training for all new hires and current employees throughout the region.
• Analyze and report on process enhancements, provide continuing education, identify employee training gaps, and monitor training quality in collaboration with Regional leadership.
• Proactively engage with product release cycles to understand content and training needs based on new features and product enhancements.
• Responsible for testing new system designs from vendor and advocate for new features that will support front-line customer needs and enhanced sales performance.
• Act as regional subject matter expert to end users and provide transactional support on system and troubleshoot issues that arise daily/weekly.
• Resolve customer problems or concerns timely to limit business disruption.
• Responsible for tracking and reporting on reoccurring errors and inefficiencies to Regional leadership.
• Maintain process performance and identify areas for system or process improvements. Close gaps for assigned areas by taking a hands on approach to ensure back orders and open orders are submitted.
• Partner with branch leadership on ongoing coaching and mentoring of employees to improve performance.

Required Qualifications

• Bachelor’s Degree or equivalent experience with a minimum 2 years of experience in working with Enterprise Resource Planning (ERP) systems.
• Self-starter with the ability to work independently while also being able to contribute to a team environment.
• Possesses a strong work ethic and takes ownership of both company and customers goals/objectives.
• Strong verbal and written communication skills, with the ability to work well with people at all levels.
• Demonstrated ability to influence or lead a group of peers.
• Experience with Microsoft Office 365 (Outlook, Excel, Teams, Word, PowerPoint).
• Strong organization skills and problem-solving skills with the ability to prioritize and complete tasks in a timely manner.
• Able to facilitate training for both in person and remote settings.

Preferred Qualifications

• Knowledge and experience working with SAP.
• Two years of comparable Patteron experience in Customer Service, Procurement, or TechEdge.
• Valid driver’s license along with good driving record.
• Experience with data analysis is helpful.