Regional Human Resources Manager

About the Company

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords. We've been recognized as A Great Place to Work by the Great Place to Work Institute, and our employees have voted us as having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion. We're a member of the S&P 500 and FT Global 500, with our common and preferred stocks trading on the New York Stock Exchange.

About the Role

The Regional Human Resources Manager directly supports Public Storage’s mission by working with leaders to align our teams under a common vision focused on employee engagement, customer satisfaction, and business results. This role provides HR guidance and support to Public Storage’s Field Managers, with a focus on employee relations and coaching front-line leaders. Leveraging climate surveys, exit interviews, investigations, and coaching, this position offers advice and counsel to ensure fair and consistent resolutions to employee relations issues and disciplinary actions.

Responsibilities

• Serves as a credible resource for the business and balanced advocate for employees
• Assists management team in addressing employee relations concerns to maintain a positive work environment while balancing the needs of the employee and the business
• Investigates and responds to routine employee relations issues and drives to resolution
• Prepares documentation and reports on investigative activities; compiles supporting notes, details, and outcomes into the ER case management system
• Effectively develops and/or reviews and approves performance counseling documents; provides direction and coaching to District Managers on employee relations or performance management to drive employee engagement and talent retention
• Partners with HR and legal to ensure consistent application of company policies, procedures, and practices; ensures company compliance with applicable employment laws
• Assists with critical incidents, ensuring smooth, professional, sensitive, and timely follow-through
• Analyzes exit interview data, turnover, and employee relations trends to proactively identify areas for targeted HR support and/or training
• Participates in the design and delivery of targeted employee relations training/communication as needed
• Proactively identifies opportunities for new HR programs, talent development, career pathing, or process improvement; proposes solutions to improve HR practices
• Participates in ad-hoc projects, reporting, or initiatives with cross-functional teams
• Other activities as assigned

Requirements

• Minimum 5-7 years of human resources management with an emphasis on employee relations or 3+ years of employee relations experience
• Solid understanding of federal and state employment and labor laws including FMLA, EEO, ADA, FLSA, etc.
• HR experience with multi-site/multi-state or retail is a plus
• Demonstrated ability to prioritize, multi-task, act with a sense of urgency, and provide resolution quickly and efficiently
• Detail-oriented with the ability to handle difficult situations with tact and diplomacy
• Demonstrated ability to analyze HR issues, provide information/direction, and effectively express ideas, advice, and solutions both verbally and in writing
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.); prior knowledge of Navex Global, Workday, and EthicsPoint is a plus
• B.A. Degree in Human Resources or Business Administration preferred
• PHR/SPHR certification preferred

Skills

• Excellent interpersonal skills, ability to build trust, maximize relationships, and interact with all levels, from hourly employees to senior management
• Trustworthy HR professional with the ability to handle and maintain a high level of confidentiality and common sense regarding sensitive employee information
• Analytical skills, including the ability to develop, manage, and interpret metrics
• The ability to recognize opportunities and assess risks before they become trends
• Highly organized, with good planning, time management, and prioritization skills; ability to multi-task and handle competing priorities with deadlines

Workplace

Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future.