Regional Human Resources Manager

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

About the role

This position is responsible for employee relations, employment compliance, unemployment claims, and monitoring of employment status for the employees of a designated area. With a focus on investigations, manager and supervisor training, and compliance, this role ensures all recruitment processes, practices, compliance, technology, and tools are used in the field to maintain stated region goals pertaining to non-billable overtime (NBOT), Security Officer Turnover, and Account Manager Turnover.

Lead employee relations and workplace investigations across a large region, serving as a trusted advisor to operational leaders. Thrive in a fast-paced environment where your problem-solving skills, sound judgment, and ability to navigate complex situations will make a meaningful impact. Help elevate and strengthen the HR function by bringing professionalism, empathy, and a positive, team-focused approach to every interaction.

Responsibilities

• Investigation of, response to, and documentation of employee complaints, including potential legal issues, EEOC charges, and focus groups.
• Monitoring of NBOT; working with recruiters in finding proactive solutions in staffing positions.
• Monitoring and assuring compliance in hiring practices, personnel documentation, and other compliance items (e.g., licensing, performance evaluations, LDW report, etc.).
• Training of account managers and supervisors in employee relations, positive employment practices, and avoidance of legal issues.
• Monitoring of employee terminations, assessment of documentation supporting terminations, and responses to the Department of Labor for unemployment claims.
• Participation in employee retention and human capital management activities.
• Coach managers, HR designees, and others who have HR responsibilities within a branch office.
• Oversee employee relations and claims management activities throughout the designated area, ensuring that investigations are handled and documented appropriately to mitigate legal risks.
• Support the Regional HR Director and Legal team on sensitive investigations.
• Assure compliance with programs regarding licensing, I-9s, leaves of absences, vacations, personnel file maintenance, status changes, performance evaluations, terminations, etc.
• Develop, in conjunction with Branch Manager/General Manager and HR Director, plans to reduce overtime and turnover.
• Assist in the development of managers through training on labor law, employee relations processes, and skills.
• Help managers write development programs for those with performance issues.
• Improve work environment and employee relations through effective customer service and various measures, including complaint investigation, grievance resolution, focus groups, etc., as appropriate to the situation and the Concern Resolution Policy.
• Ensure that corporate policies are appropriately enforced and implemented.
• Assure that appropriate information is communicated with and to managers and the Regional HR Director.
• Travel regularly throughout the designated area to interact with and gain the confidence of district support and operations personnel, and to investigate particularly serious allegations.

Requirements

• Must possess one of the following:
  • Bachelor’s Degree in Human Resources or Business Administration
  • High school diploma or equivalent with a minimum of four (4) years of administrative, human resources, employee onboarding, and/or employee relations experience
• Current driver’s license if driving a company-owned vehicle or personal vehicle in the course of business
• Minimum of two (2) years of administrative, human resources, employee onboarding, and/or employee relations experience
• Understanding of multi-state employment law requirements
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Strong consultative, analytical, and problem-solving skills
• Professional, articulate, and able to use good independent judgment and discretion
• Outstanding oral and written communication skills; ability to successfully interact at all levels of the organization, including with clients

Preferred Qualifications

• PHR certification

Benefits

• Base wage + bonus opportunities + automobile allowance & fuel card
• Medical, dental, vision, basic life, retirement plan, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.