Regional HR Business Partner

Talent Development & Bench Strength

• Partner with store leadership to identify high-potential employees at the supervisor level and above and ensure individualized development plans are in place and being executed
• Coach General Managers, Production Managers, and Retail Managers on talent development strategies, ensuring consistent application of RWB Thrift’s development framework across all stores in the region
• Track and monitor the development progress of key talent, meeting regularly with both the employees being developed and the leaders responsible for their growth
• Facilitate monthly talent reviews and people planning sessions with regional leadership to build succession plans that support internal promotions and new store openings
• Support the recruiting and interview process for supervisor-level roles and above, ensuring candidate quality and alignment with leadership expectations
• Provide targeted support to stores facing hiring challenges while supporting new store openings and key hiring events, partnering with Field Leaders to address associate-level staffing needs and gain insight into local talent dynamics

Employee Relations & Compliance

• Own and conduct employee relations investigations and make recommendations on the appropriate course of action in partnership with key stakeholders
• Proactively identify and address employee concerns in a timely manner
• Regularly conduct listening sessions to gather employee feedback and identify trends, risks, and opportunities for improvement
• Ensure employment law and compliance training is completed on time by all required employees
• Ensure all required workplace postings are current, visible, and compliant with applicable laws and regulations
• Monitor and enforce proper procedures for time adjustment logs and other wage and hour practices, ensuring management follows established protocols

Operational HR Support

• Serve as the voice of the field by providing feedback to HR leadership and corporate teams on the design, implementation, and execution of people programs and processes
• Support annual HR processes and ad hoc initiatives, including employee engagement surveys, performance and compensation cycles, and open enrollment
• Champion workplace safety initiatives and ensure stores maintain safe working environments
• Coach leaders to implement data-driven strategies through the evaluation of quantitative and qualitative workforce data
• Maintain HRIS data integrity with attention to detail, ensuring accuracy and reliability of employee records
• Provide Tier One HR support as needed, including responding to leave of absence inquiries, workers’ compensation requests, wage statement requests, and accommodation facilitation
• Serve as the primary HR point of contact for assigned region, managing HR hotline calls and responding to inquiries from the HR inbox

Qualifications

• Conversational fluency in Spanish (written and verbal) is preferred to effectively communicate with and support our diverse, Spanish-speaking workforce across multiple store locations
• 5+ years of experience in Human Resources, with progressive experience as an HR Business Partner or HR Manager, ideally in retail, manufacturing, or an environment supporting a primarily hourly workforce
• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred, or equivalent experience in human resources
• Proven track record of coaching and developing leaders at the field or store management level
• Strong knowledge of HR principles with the ability to interpret and apply employment law, company policies, and HR best practices to real business situations
• Ability to work autonomously and cross-functionally with remote teams across multiple time zones
• Strong communication, listening, and influencing skills with the ability to build effective relationships at all levels
• Proven ability to take initiative, problem-solve in ambiguous situations, and drive results