Regional Field Support Agent

About Us

Foodhub currently has 30,000+ restaurant, takeaway, stadium, hotel, and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada, and ANZ. Today, Foodhub powers the technology behind many different quick-service restaurants (QSRs), stadiums, and venue online order, delivery, and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams. From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from web and mobile ordering to third-party order aggregation, dispatch, and self-delivery, complete hardware/software POS systems, extensive array of POS integrations, on-premise kiosks, QR code ordering and payment, table-side mobile order/receipt printers, plus an extensive product and development team to support all of this.

Job Description

The Field Support specialist role is a customer-facing role responsible for providing technical support, troubleshooting EPOS system issues, and ensuring seamless operation for restaurant and takeaway partners. Providing account management support, new client hardware installations and software configuration, along with new client training. 'Drop in' support and reactive support regarding escalated technical issues.

Requirements

• Liaising with customers to troubleshoot and diagnose issues remotely
• Answering calls out of hours on a rota basis
• Applying fixes and performing maintenance tasks on customer EPOS systems
• Training external or internal users of all levels to use our software and systems
• Providing IT technical support and assistance to group employees
• Selling merchandise and other products to existing clients
• Excellent communication and customer-facing skills
• Self-motivated, able to use own initiative and confidence to question
• Effective team worker and able to deal and work with people of all levels
• Proactive with good problem-solving skills
• Excellent organization and time management skills to meet set targets and deadlines
• Working collaboratively with internal technical and project teams to solve customer issues

Benefits

• A competitive salary + Car allowance + fuel allowance
• 33 days annual leave (inclusive of Bank Holidays)
• Holiday exchange - Buy up to 5 days holiday each year
• 401k contributions
• Health contributions