Regional Field Service Technician II-III

About the role

Under minimal supervision, provide onsite service, repair, and installation of company products at customer locations. Support a range of system hardware, software, and network-related issues to ensure optimal system performance and customer satisfaction. This role requires frequent local and out-of-state travel, approximately 20–35% of the time.

Responsibilities

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups.
• Interpret operation manuals to determine the root cause of tool failures.
• Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service; show proficiency in using customers’ systems.
• Perform preventive maintenance with little supervision.
• Order, expedite, and notify customers or management when a replacement of the product is necessary.
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols.
• Identify and escalate design issues to engineering and management for resolution.
• Provide technical support to customers on the operation or maintenance of the system tool and/or equipment.
• Act as a customer contact for technical and service-related problems.
• Guide other field technicians and field service engineers.
• Train and mentor Field Service Technicians levels I–III.
• Assist in all functions required in the operations of the service center and provide service support to other customer sites as needed.
• Comply with Finesse training for proper maintenance of parts usage and transactions.
• Comply with EBARA’s safety policies, including participation in and completion of all required safety training.
• Maintain a clean and safe working environment compliant with Ebara and customer safety policies.

Qualifications

• Associate of Science degree in Electronics, completion of an accredited basic electronics program, or equivalent experience.

Experience

• Preferred: six to ten years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills.
• Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong customer relations skills.