Regional Field Service Technician

About the role

Xylem is seeking a Regional Field Service Technician – Water Treatment (Municipal) to support customers across the U.S. and Canada through the installation, startup, troubleshooting, maintenance, and service of advanced municipal water treatment systems. This role involves direct interaction with customers to ensure critical water and wastewater systems operate safely, efficiently, and reliably.

Responsibilities

• Travel to customer sites to support the installation, commissioning, troubleshooting, repair, and preventative maintenance of municipal water treatment equipment and systems.
• Collaborate with customers, project teams, and internal support groups to deliver safe and successful project outcomes.
• Perform equipment startup, commissioning, functional testing, and preventative maintenance.
• Conduct customer training sessions and communicate technical information clearly.

Requirements

• Experience servicing and troubleshooting electrical and mechanical systems in industrial or municipal environments.
• Familiarity with low- and medium-voltage power distribution equipment, VFDs, conduit, grounding, and three-phase electrical systems.
• Experience with PLCs, HMIs, SCADA systems, network troubleshooting, and controls systems.
• Ability to read and interpret P&IDs, electrical drawings, and system layouts.
• Experience with instrumentation such as flow meters, pressure transmitters, level transmitters, and temperature sensors.
• Strong troubleshooting and root-cause analysis skills.
• Comfortable conducting customer training sessions and communicating technical information clearly.
• Strong written and verbal communication skills.
• Ability to work independently while managing multiple customer locations and priorities.
• Commitment to safety and adherence to Environmental, Safety & Health (ESH) policies.

Qualifications

• Green Belt Certification preferred (or willingness to obtain).
• Experience with ServiceMax is a plus.
• Valid driver’s license and ability to obtain and maintain a valid passport for travel within the U.S. and Canada.

Benefits

• Four (4) weeks of Paid Time Off (PTO)
• Health, Dental, and Vision insurance
• Retail and investment savings programs
• Career growth and professional development opportunities
• Company wellness, recognition, and employee discount programs
• Paid volunteer opportunities through Xylem Watermark

Schedule

Greater than 75% travel throughout the U.S. and Canada
Typical schedule includes travel on Monday and Friday, with onsite field work Tuesday–Thursday
Work environments may include offices, manufacturing facilities, construction sites, and municipal water or wastewater treatment plants
Ability to lift up to 50 lbs. and work around operating industrial equipment as needed

Pay

The pay range for this position is not specified, but actual compensation is determined based on experience, skills, location, and market conditions.