Regional Field Sales Engineer, Southeast

Under general supervision, the Field Sales Engineer will support and train the sales channel across intrusion detection, access control, and video surveillance — helping dealers, systems integrators, and enterprise end-users design, evaluate, and deploy DMP's industry-leading security solutions. This position covers KY, TN, AL, GA, NC, SC, and FL.

Qualifications

• 3–5 years of experience in a pre-sales, sales engineering, or technical support role within the physical security industry.
• Hands-on knowledge of intrusion detection systems, including control panels, keypads, communicators, sensors, and central station monitoring workflows.
• Working knowledge of access control platforms and video surveillance systems (VMS, IP cameras, NVRs) as complementary disciplines.
• Solid understanding of networking fundamentals, including TCP/IP, VLANs, cellular and broadband communications, and cybersecurity best practices as they apply to security devices.
• Experience working with and supporting security dealers and integrators, as well as enterprise end-users.
• Strong ability to translate complex technical concepts into clear, accessible language for non-technical audiences.
• Excellent verbal and written communication skills, with confidence presenting to both technical and executive stakeholders.
• Self-motivated, organized, and capable of managing multiple projects and priorities simultaneously.
• Willingness to travel within North America (estimated 25–40%).
• Accept and benefit from constructive performance feedback.
• Any other equivalent combination of training and experience.

Preferred Qualifications

• Industry certifications such as PSP, ASIS, BICSI, ESA/NTS, or manufacturer-specific credentials.
• Familiarity with central station monitoring platforms and UL-listed installation requirements.
• Experience with DMP products or comparable intrusion panel manufacturers (Bosch, Honeywell, DSC, Napco).
• Knowledge of enterprise security procurement processes or commercial/government verticals.

Responsibilities

Pre-Sales & System Design

• Serve as a primary technical resource for the North American sales team and dealer/integrator network.
• Design and scope integrated security systems with a primary focus on intrusion detection panels and peripheral devices, alongside access control and video surveillance components.
• Respond to technical inquiries, RFPs, and proof-of-concept requests in a timely and thorough manner.
• Deliver compelling technical presentations and product demonstrations to dealers, integrators, and enterprise end-users.
• Conduct site assessments and produce system design documentation, including panel configurations, zone layouts, network architecture, and device schedules for intrusion and fire alarm systems.

Channel and Customer Enablement

• Travel onsite to support dealers and integrators with training, programming guidance, and system commissioning.
• Lead sales and technical training sessions covering DMP intrusion panels, access control, and video integration for both channel partners and end-user customers.
• Manage pilot and proof-of-concept projects on behalf of the sales team, ensuring successful outcomes and clear documentation.
• Act as a trusted technical advisor to dealers and enterprise clients throughout the sales cycle and transition to post-sale support.

Cross-Functional Collaboration

• Partner with product, engineering, and support teams to relay field feedback and influence the product roadmap.
• Collaborate with sales leadership to continuously improve the impact and scalability of the Sales Engineering function.
• Contribute to the development of technical collateral, including application notes, programming guides, configuration documentation, and best practice resources.
• Observe and adhere to DMP Data Classification policy and company policies.
• Continuously review processes to improve efficiency while maintaining conformance to requirements and fostering effective internal customer relationships.
• May perform related duties or fill in for others in the department or other departments when requested.
• May train or instruct fellow workers regarding their duties.

Benefits

• Onsite medical clinic for employee, spouse, and family members (18 and under living at home).
• Medical and dental insurance.
• 401k retirement plan.
• Life insurance and short/long-term disability coverage.
• Paid vacation and holidays.
• Free security system and free UPS shipping.