Regional Field Sales Engineer, Northeast

Under general supervision, the Field Sales Engineer will support and train the sales channel across intrusion detection, access control, and video surveillance — helping dealers, systems integrators, and enterprise end-users design, evaluate, and deploy DMP's industry-leading security solutions. The ideal candidate has a strong foundation in intrusion systems, access control, and video products. You'll thrive in a fast-paced, technical sales environment and serve as the critical bridge between DMP's product capabilities and the real-world needs of dealers and enterprise customers across North America. This position covers ME, NH, VT, MA, RI, CT, NY, PA, NJ, DE, MD, WV, and VA.

Responsibilities

• Pre-Sales & System Design
  • Serve as a primary technical resource for the North American sales team and dealer/integrator network.
  • Design and scope integrated security systems with a primary focus on intrusion detection panels and peripheral devices, alongside access control and video surveillance components.
  • Respond to technical inquiries, RFPs, and proof-of-concept requests in a timely and thorough manner.
  • Deliver compelling technical presentations and product demonstrations to dealers, integrators, and enterprise end-users.
  • Conduct site assessments and produce system design documentation, including panel configurations, zone layouts, network architecture, and device schedules for intrusion and fire alarm systems.
• Channel and Customer Enablement
  • Travel onsite to support dealers and integrators with training, programming guidance, and system commissioning (estimated 25–40% travel).
  • Lead sales and technical training sessions covering DMP intrusion panels, access control, and video integration for both channel partners and end-user customers.
  • Manage pilot and proof-of-concept projects on behalf of the sales team, ensuring successful outcomes and clear documentation.
  • Act as a trusted technical advisor to dealers and enterprise clients throughout the sales cycle and transition to post-sale support.
• Cross-Functional Collaboration
  • Partner with product, engineering, and support teams to relay field feedback and influence the product roadmap.
  • Collaborate with sales leadership to continuously improve the impact and scalability of the Sales Engineering function.
  • Contribute to the development of technical collateral, including application notes, programming guides, configuration documentation, and best practice resources.
  • Observe and adhere to DMP Data Classification policy and company policies.
  • Continuously review processes to improve efficiency while maintaining conformance to requirements and fostering effective internal customer relationships.
  • May perform related duties or fill in for others in the department or other departments when requested.
  • May train or instruct fellow workers regarding their duties.

Requirements

• 3–5 years of experience in a pre-sales, sales engineering, or technical support role within the physical security industry.
• Hands-on knowledge of intrusion detection systems, including control panels, keypads, communicators, sensors, and central station monitoring workflows.
• Working knowledge of access control platforms and video surveillance systems (VMS, IP cameras, NVRs) as complementary disciplines.
• Solid understanding of networking fundamentals, including TCP/IP, VLANs, cellular and broadband communications, and cybersecurity best practices as they apply to security devices.
• Experience working with and supporting security dealers and integrators, as well as enterprise end-users.
• Strong ability to translate complex technical concepts into clear, accessible language for non-technical audiences.
• Excellent verbal and written communication skills, with confidence presenting to both technical and executive stakeholders.
• Self-motivated, organized, and capable of managing multiple projects and priorities simultaneously.
• Willingness to accept and benefit from constructive performance feedback.
• Any other equivalent combination of training and experience.

Preferred Qualifications

• Industry certifications such as PSP, ASIS, BICSI, ESA/NTS, or manufacturer-specific credentials.
• Familiarity with central station monitoring platforms and UL-listed installation requirements.
• Experience with DMP products or comparable intrusion panel manufacturers (Bosch, Honeywell, DSC, Napco).
• Knowledge of enterprise security procurement processes or commercial/government verticals.

Benefits

• Onsite medical clinic for employee, spouse, and family members (18 and under, living at home).
• Medical and dental coverage.
• 401k retirement plan.
• Life insurance and short/long-term disability.
• Paid vacation and holidays.
• Additional perks: free security system, free UPS shipping.