Regional Facility Support Technician

Brief Job Description

Assists Regional Business Services Officers in handling/resolving facility issues. Function as the Local Office Coordinator or backup. Monitors and/or handles repair calls for facilities. Assigns and monitors requests and work tasks. Assist with inventory activities including data entry in the inventory program. Ensures appropriate business services records are maintained. Maintains records, files, and prepares routing reports for all transactions. Perform advanced stock and inventory work. Process shipping requests, provide security permissions, maintain key inventory/issuance of keys and order supplies as assigned. Perform receptionist, switchboard, warehouse, and mailroom/copy center duties. Process purchase request forms for services/goods. Performs administrative work for assigned area and prepares routine or special reports.

Essential Job Functions (EJFs)

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Maintains requests, creates and assigns work tasks on facility maintenance and repair issues. Monitors timely and satisfactory disposition of issues with Lessors and Vendors. Refers issues to Regional Business Services Officer and/or Business Manager as appropriate. (30%)
• Performs administrative or support work for assigned areas (for example, but not limited to, drafting correspondence/documents, tracking assignments, maintaining records and/or logs, completing forms/reports, explaining rules/procedures). (25%)
• Develops and maintains reports for regional facilities, contracts, and leases. Responds to requests for facility-related information. (10%)
• Communicates with others internally or externally to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints. (15%)
• Assists in office moves, physical inventory, warehouse operations, receptionist/switchboard and mailroom/copy center duties. (10%)
• Provides basic level technical assistance to others (for example, staff, contractors, volunteers, other organizations) on policies, procedures, rules, regulations, standards, or requirements. (5%)
• Affords assistance in developing standards or procedures for assigned area. (5%)

Knowledge, Skills and Abilities (KSAs)

• Knowledge of:
  • Modern office practices, procedures, and office machines/equipment.
  • Agency policies, procedures, and ability to interpret them.
• Skill in:
  • The use of standard agency computer hardware and software such as Microsoft Office Suite.
  • Organizing and prioritizing workload.
  • Managing multiple priorities.
• Ability to:
  • Communicate effectively orally and in writing.
  • Prepare concise reports.
  • Develop and maintain effective working relationships with both internal and external customers.
  • Operate motor vehicles including cargo (one-ton/four-ton) truck and van and pull a trailer in accordance with local, State and Federal traffic regulations.
  • Lift, pull, push and carry 50 lbs.
  • Operate a forklift and pallet jack.

Registrations, Licensure Requirements or Certifications

• Valid Class C Texas Driver’s License.

Initial Screening Criteria

• High School diploma or GED is required.
• Experience using office machines/equipment i.e. copiers, fax machines, telephone.
• Experience in computer usage such as Microsoft Office.
• Ability to communicate effectively in writing as demonstrated in the application.
• Experience in performing administrative work.

Additional Information

• May assist with emergency/disaster situations throughout the state which may include overnight travel.
• Applicants who are not current or former Health and Human Services Commission employees will be offered a salary of $3,337.17.
• In compliance with the American Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.