Regional Facilities Manger - Retail

What This Job Involves

As Regional Facilities Manager - Retail, you'll lead facilities operations across a dynamic portfolio of 2,000+ retail banking locations spanning 10.3M square feet. This is a high-impact leadership role where you'll drive operational excellence while building lasting client partnerships in the financial services sector. You'll develop and execute strategic plans that anticipate client needs and exceed contractual KPIs, positioning JLL as an indispensable partner.

• Work collaboratively with Project Management teams to improve overall service delivery for the client.
• Ensure support functions of Sourcing, Risk Management, Technology, Human Resources, Reliability Engineering, HSSE and Finance are aligned with FM delivery goals.
• Drive the annual plan to deliver high quality results which exceed the client’s expectations.
• Recognize opportunities for account growth, then articulate the value proposition and ensure its implementation across the platform.
• Build and Manage High Performing teams, and ensure the best qualified candidate is hired for all roles.
• Thoroughly and critically assess direct reports (and directs), identify training opportunities and proactively manage team to high level performance.
• Provide point in time coaching to elevate performance.
• Manage the portfolio financials to ensure plan is met or exceeded in both growth and profitability.
• Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography.
• Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
• Execute staff succession and growth plans.
• Travel to and visit regional locations as needed.

Required

• 10+ years experience in Integrated Facilities Management or related Commercial Real Estate function
• 3+ years experience directly managing a team
• Experience managing both technical and administrative staff
• Successful client relationship management experience
• Ability to supervise vendor performance
• Personnel Team development & management, Strong interpersonal and supervisory skills
• CMMS experience to drive preventive maintenance and reactive work order performance

Preferred

• MBA
• Strong presentation skills, excellent verbal, and written communication skills
• Proven record of providing excellent internal and external customer service
• Knowledge of Excel and Power BI and ability to analyze data