Regional Experience Lead (US)

Responsibilities

• Manage the overall Microsoft Digital (IT) health and productivity indicators within the region (via an Area Scorecard) to lift employee satisfaction and success of digital experiences above industry benchmarks.
• Realize predicted value (as measured by MSD KPIs) of prioritized experiences through regional sponsorship and adoption orchestration.
• Accelerate your region’s AI transformation in support of Microsoft’s own transition to an AI-first company, using Continuous Improvement to measure success.
• Increase revenue, consumption and customer trust through direct “IT-to-IT” customer engagements locally with Strategic/Major accounts.
• Impact Microsoft product direction and customer success by driving insights gained via engagements with customers and industry leaders.
• Serve as the local community leader for all regionally-based MS Digital employees and a model of inclusion by applying inclusive leadership behaviors.

Qualifications

• Bachelor’s Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement OR equivalent experience.
• Experience in Business Consulting, Change Management, Capability Management, Sales, Marketing, Services, Operations, or other professional services roles.
• Executive presence and awareness at a high proficiency level, with demonstrated ability to drive transformation.
• Proven ability to manage work and teams across multiple time zones and cultures.
• Process skills at least at a medium proficiency level.
• Change management skills at a high proficiency level.
• Business analysis skills at a medium proficiency level.
• Business architecture skills at a basic proficiency level.
• Impact & influence skills at a high proficiency level.
• Understanding of at least one of Microsoft’s customer segment business models.
• Demonstrated experience working with and/or in business or IT leadership teams to drive enablement of new capabilities and simplification of existing processes or tools.