Regional Engagement Specialist

About the Role

The City of Cleveland is seeking a Regional Engagement Specialist to provide administrative and operational support to assigned departments or divisions, contributing to the improvement of neighborhoods and community development initiatives.

Responsibilities

• Provides administrative and operational support to assigned department or division.
• Prepares routine communications including memos, correspondence, emails, reports, and other documents.
• Performs data entry and assists with compiling and organizing information.
• Maintains and updates office records, files, and documentation.
• Assists with coordinating projects, assignments, and departmental activities.
• Schedules meetings and responds to routine inquiries.
• Utilizes standard office software and systems to complete assigned tasks.
• Responds to questions, calls, and emails from the public and program partners.
• Assists residents in navigating City Hall and partner organizations' programs.
• Develops and delivers presentations.
• Develops and documents procedures, program communications, and correspondence.
• Processes program applications.
• Performs various analyses as requested by directors, managers, and supervisors.
• Plans and coordinates community events.
• Conducts site visits, researches property history, and plans for property improvements, acquisitions, and dispositions.
• Researches, accumulates, and generates data needed for reporting purposes.
• Performs other duties as assigned and required for program implementation.

Requirements

• Associate's Degree in Business or Public Administration or a closely related field preferred.
• Two years of full-time paid experience in government or private industry office administration required.
• Any equivalent combination of education, training, and experience may substitute for each year of college education lacking.
• Proficiency in office software (such as Microsoft Office, including Word, Excel, and Outlook).
• Strong organizational, written, and verbal communication skills with attention to detail.

Preferred Qualifications

• Bilingual in English and Spanish, able to understand and communicate effectively with Spanish-speaking residents.

About the Department

The Department of Community Development ("CD") is the City of Cleveland's core unit dedicated to designing and implementing programs that improve neighborhoods, community networks, and social structures. CD aims to reduce and mitigate safety and health risks related to occupied and vacant properties, and coordinates with internal and external parties to address housing shortfalls and homelessness.

CD's mission is to improve the quality of life in Cleveland by strengthening neighborhoods through housing rehabilitation, commercial rehabilitation, new housing construction, homeownership, and community-focused human services.

The department leads the implementation of more than $30 million in annual funding from the U.S. Department of Housing and Urban Development (HUD), including the Community Development Block Grant (CDBG), HOME Investment Partnerships (HOME) Program, Emergency Solutions Grant (ESG), and Housing Opportunities for Persons with AIDS (HOPWA) Program.

CD consists of the following primary operating units: Bureau of Program Operations, Bureau of Community Programming, Bureau of Residential Improvement, and Bureau of Enterprise Operations.

Guiding Principles

• Placing Clevelanders at the Center
• Empowering Employees to Do Purposeful Work
• Defining Clear and Pragmatic Objectives
• Leading with Trust and Transparency
• Striving for Equity in All We Do
• Embracing Change