Regional Employee Experience Specialist

About the role

Serving as the principal Regional Training & Performance Improvement Specialist, the incumbent exercises overall managerial oversight of the region Employee Experience Program (EEP), supervising a team of Employee Experience Specialists. Provides, plans, creates, and implements a performance improvement workforce learning program for all FFR personnel. The incumbent serves as the designated command representative for Academic Partnerships, Student Internships, and Educational/Community Outreach.

Responsibilities

• Serves as the Regional Training & Performance Improvement Specialist for Commander, Navy Region Northwest (CNRNW) Fleet and Family Readiness (FFR), directing workforce development, employee experience, and talent pipeline initiatives across all regional installations and programs (MWR, FFSP, CYP, Housing, NGIS, Wounded Warrior, and Galley).
• Plans, schedules, and delivers comprehensive classroom and virtual instruction (vILT) for groups of 7 to 300+ personnel; oversees facilitator certifications (Star Service, Genuine Leadership); aligns training curricula with CNIC standards.
• Exercises managerial oversight of the regional Employee Experience Program (EEP): supervises up to three Employee Experience Specialists (managing hiring, scheduling, and performance), orchestrates onboarding touchpoints and immersive base tours, and provides operational specialist coverage.
• Leads regional student internship programs, collegiate and school district partnerships, and career expo/job fair representation; cultivates active pipelines with local school districts, vocational institutions, community colleges, universities, and job fairs.
• Independently designs, administers, and analyzes workforce engagement surveys; synthesizes feedback into executive briefings, white papers, and actionable recommendations for Installation Commanding Officers and regional leadership.
• Serves as an influential interdepartmental liaison advocating across leadership tiers for organizational culture and performance improvement; collaborates cross-functionally across decentralized departments to champion training and employee experience initiatives, negotiating priorities and securing leadership buy-in.
• Manages the annual regional training schedule, assesses workforce competencies, and monitors training compliance and budgets.
• Coordinates immersive base tours with tenant command PAOs and promotes career development pathways (IDPs, tuition assistance).
• Performs related administrative functions and temporary management duties as required.

Requirements

• Conditions of employment: Must successfully pass the E-Verify employment verification check; any discrepancies must be resolved as a condition of employment, including passing all applicable records and background checks. Must have salary sent via Direct Deposit/Electronic Funds Transfer to a financial institution of choice.
• Qualifications: Four-year bachelor's degree in a related field (e.g., Organizational Leadership, Communication) OR equivalent experience plus 2 years specialized subject matter experience directly related to performance and/or service improvement such as customer service/relations, performance management, team building, process improvement, organizational behavior, or change management. Knowledge of Fleet and Family Readiness organization and mission is highly desired. Broad knowledge of key Navy FFR/(N9) activity regulations, policies, principles, procedures, and methods to effectively develop and maintain workforce development programs and activities is highly desirable. Ability to interpret instructions, directives, and correspondence to apply them to specific situations; identify and analyze problems and select solutions and alternatives. Skilled in oral, personal, and interpersonal communication with superior written communication skills and ability to make presentations to effectively implement professional development programs and deal amicably with others in the organization.
• Education: Four-year bachelor's degree in related field (e.g., Organizational Leadership, Communication) OR equivalent experience. All transcripts must be uploaded with application to be considered.
• Incumbent reports to the supervisor designated by the Region N9 with additional guidance provided by CNIC FFR N92. Direct supervision is limited to broad assignment and brief instructions; guidance from CNIC FFR N92 standardizes processes across FFR. Incumbent is expected to complete assigned duties independently, creatively adapt standard instructional systems and performance improvement models, integrate widely varying procedures and methods, and generate new techniques to solve specific and changing instructional or performance problems within human and financial resources of FFR.
• Work is primarily sedentary although some physical exertion is involved (bending, stooping, lifting, periods of standing or setting up for and conducting training courses, visiting facilities). May occasionally move heavy boxes of training materials up to 45 lbs. Expected to travel to meet with employees at all installations within the Region.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Skills

• Model Star Service concepts and strategies
• Solve problems creatively and initiate solutions
• Motivate and influence positional leaders and managers
• Build organizational teams
• Formulate opinions and articulate information
• Communicate effectively face-to-face, in writing, and with remote team members
• Plan and facilitate meetings, team building and brainstorming sessions, and group discussions
• Manage and prioritize time and work
• Facilitate team behavior
• Advanced computer knowledge and skill to instruct employees in designated training platforms (Adobe Connect, Qualtrics, Microsoft Office: Word, Advanced Excel, PowerPoint, Outlook, Forms, Power BI)
• Knowledge of workforce educational concepts, methods, and techniques
• Comprehensive understanding of improving human and organizational performance and customer service behaviors

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.