Regional Employee Relations Specialist

At Carter BloodCare, we value integrity, excellence, and teamwork. Join a dedicated group of professionals working together to maintain the highest standards in product quality control.

About the role

The Regional Employee Relations Specialist (RERS) provides strategic employee relations support across multiple Carter BloodCare (CBC) service areas, including East Texas, Central Texas, and Texoma, while serving as a key partner to the Employee Relations Specialist (ERS), the North TX counterpart. This position conducts workplace investigations and provides guidance, consultation, and direction to leaders, managers, and employees.

The RERS participates in the development of corrective actions, performance development plans, and evaluations to ensure consistency and alignment across all CBC sites, in accordance with CBC policies and federal, state, and local laws. The RERS identifies skill gaps and learning opportunities to establish improvement processes, training or learning tools, and new/revised policies that support alignment throughout CBC.

In partnership with the North TX employee relations counterpart, this position collaborates with the Learning & Development team to develop internal training that supports learning initiatives for all employees. The RERS ensures Human Resources (HR) initiatives are supported and executed to effectively contribute to CBC objectives and operational needs.

This position responds to requests and represents CBC in all matters related to unemployment for their assigned sites. The RERS is also responsible for administering workplace accommodations, processes, and policies, ensuring compliance with the ADA and applicable federal and state laws. The RERS works cross-functionally with the North TX employee relations counterpart and the Benefits Team to determine the best outcome for accommodation requests and to maintain compliance with federal and state employment laws and regulations.

The RERS collaborates closely with its North TX employee relations counterpart to assess employee relations matters, develop effective, compliant solutions, and consult with HR leadership on complex matters, as needed. This position serves as the primary lead across all CBC locations for Department of Transportation (DOT) compliance and Driver Qualification File oversight (DQF), ensuring adherence to all applicable regulatory requirements.

The RERS exemplifies and champions CBC Core Values and Code of Conduct, adheres to CBC policies and applicable Standard Operating Procedures (SOPs), and upholds customer service standards and the HR Department’s management philosophy. Regular travel between assigned work areas to support other locations/projects in CBC service areas is required. Exempt employees are expected to maintain availability beyond standard business hours when business needs arise.

Responsibilities

• Conduct workplace investigations and provide guidance, consultation, and direction to leaders, managers, and employees.
• Develop corrective actions, performance development plans, and evaluations aligned with CBC policies and laws.
• Identify skill gaps and learning opportunities to create improvement processes, training tools, and policies.
• Collaborate with the Learning & Development team to develop internal training initiatives.
• Support and execute HR initiatives to contribute to CBC objectives and operational needs.
• Respond to unemployment matters and represent CBC for assigned sites.
• Administer workplace accommodations, ensuring compliance with ADA and applicable laws.
• Work cross-functionally to determine outcomes for accommodation requests and maintain compliance.
• Assess employee relations matters and develop compliant solutions in collaboration with HR leadership.
• Serve as the primary lead for DOT compliance and Driver Qualification File oversight.
• Maintain strict confidentiality, professional appearance, and regular attendance.
• Travel regularly between assigned work areas to support CBC locations and projects.

Requirements

• Minimum of 5 years of employee relations experience.
• Minimum of 2 years of professional experience in one or more areas of HR (e.g., learning & development, leave management, workplace accommodations), in addition to the required employee relations experience.
• Multi-site employee relations or HR experience within a union environment (preferred).
• Bachelor’s Degree from an accredited university, with a concentration in HR Management, Business Administration, or related field (preferred).
• PHR or SHRM certification (preferred).

Skills

• Solid background and knowledge of federal, state, and local employment laws and practices.
• Experience in analyzing employee relations matters of varying complexity and conducting internal investigations.
• Excellent interpersonal and communication skills (verbal and written) with a customer-oriented approach.
• Ability to make independent judgments consistent with CBC standards, policies, and regulations.
• Research and analyze data to develop new training programs and HR initiatives.
• Ability to coach employees and management through complex and emotional issues objectively.
• Create reports or presentations using CBC data and analytics.
• Self-directed with the ability to manage multiple projects and priorities with minimal supervision.
• Continuous focus on improvement opportunities with a collaborative and detail-oriented mindset.
• Excellent working knowledge of Microsoft Office Suite.

Physical/Mental Stress Factors

• Ability to sit for extended periods, walk, stand, bend, and move up to 20 pounds.
• Mental stress due to tight deadlines and project implementation.
• Work is performed primarily in a general office area.
• Stress associated with regular travel throughout CBC’s service regions.

Pay

The starting pay for this position is $84,600 annually; compensation may be higher based on years of verifiable experience.