Regional Dispatcher - HVAC

Scheduling and Dispatch

Maintain the daily schedules of our Service Technicians and efficiently dispatch them as service calls are completed.

Return Trip Coordination:

• Collaborate with vendors to facilitate prompt part returns.

Work Order Management:

• Create work orders promptly as incoming service calls are received.
• Ensure assignments align with technician zones and skill sets for best efficiency.

Customer Data Management:

• Keep our customer database up to date with the latest customer information.

Effective Communication:

• Employ clear and concise communication when interacting with department managers, fellow employees, and valued customers.

Technician Debriefings:

• Conduct thorough debriefings with technicians after each service call.

Customer Appointment Reminders:

• Initiate follow-up actions, such as confirming first calls the night before, to remind customers of their scheduled appointments.

Call Capacity Management:

• Collaborate with the Commercial Service Manager and the Customer Care Administrator to effectively communicate call capacity.

Adaptability and Teamwork

Show flexibility and a willingness to help in other areas as needed.

What You Will Do

Schedule and Dispatch:

• Maintain the daily schedules of our Service Technicians.
• Efficiently dispatch Service Technicians as service calls are completed.

Return Trip Coordination:

• Coordinate return trips with customers.
• Collaborate with vendors to facilitate prompt part returns.

Work Order Management:

• Create work orders promptly as incoming service calls are received.
• Ensure assignments align with technician zones and skill sets for best efficiency.

Customer Data Management:

• Keep our customer database up to date with the latest customer information.

Effective Communication:

• Employ clear and concise communication when interacting with department managers, fellow employees, and valued customers.

Technician Debriefings:

• Conduct thorough debriefings with technicians after each service call.

Customer Appointment Reminders:

• Initiate follow-up actions, such as confirming first calls the night before, to remind customers of their scheduled appointments.

Call Capacity Management:

• Collaborate with the Commercial Service Manager and the Customer Care Administrator to effectively communicate call capacity.

Qualifications

• High school diploma or general education degree (GED).
• Minimum of 3 years of relevant experience and/or training in customer service or dispatching roles.
• Proficiency in Microsoft Office applications and general computer skills.
• Strong organizational and multitasking skills.
• Recognize the importance of details and their impact on the broader operational picture.
• Experience with Service Titan software is highly valuable.
• Experience with the HVAC, Plumbing, and/or Electrical field is considered a bonus.
• Possess geographical skills and the ability to navigate the greater Lititz region.

Benefits

We offer a comprehensive benefits package, including:

• Customizable medical benefits, with company-paid Life Insurance, Long Term Disability, and contributions to 401(k) and HSA accounts.
• Company-provided technology, ongoing technical updates, and upgrades.
• First-year PTO accrual of 3 weeks, plus holidays.
• Ongoing training and career development opportunities.
• Outstanding company culture based on Haller's Mission/Vision/Values.
• Quarterly one-on-one with your manager to discuss career pathing, wages, and growth, plus monthly surveys that allow you to have a voice in the company's direction.
• No micromanagement: Empowerment is one of our core values, and we trust you to do your job.

Equal Opportunity Employer

We value our employees and offer a comprehensive benefits package, including:

• Equal access to programs, services, and employment opportunities are available to all persons without regard to race, color, religious creed, ancestry, age, sex (including pregnancy, sexual orientation, and gender identity), national origin, handicap or disability, the use of a support animal, genetic information or any other basis protected by federal, state, and/or local law.