Regional Director, Patient Access

About the Company

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states, providing over 3.0 million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity.

Responsibilities

• Provides leadership, direction, and administrative guidance to all Prime Healthcare Admitting Areas in all aspects of the Admitting department, as well as all Patient Accounting Department functions related to admitting.
• Oversees registration functions within relevant admitting areas of the hospital, including Information Desk, financial counseling, Insurance Verification, Cashier processes, hospital mail processes, and PBX areas.
• Responsible for standardized training and education for all Prime Healthcare Admitting and Patient Financial Services (PFS) departments.
• Serves as the Corporate Admitting Core Team Leader for implementations and conversions; develops training materials.
• Supports the Corporate PFS Director as directed.
• Demonstrates operational proficiency in Epic (Grand Central, Prelude, Cadence) in a live production environment; implementation or optimization experience preferred.
• Manages daily work queue volume and aging to established thresholds, prioritizing revenue-critical queues (registrations edits, eligibility/COB, authorization, MSP) before claim submission deadlines.
• Monitors work queue trending to identify systemic registration defects and drives correction at the source rather than at the rework stage.
• Owns end-to-end Patient Access workflow design across scheduling, preregistration, financial clearance, arrival/check-in, and ED registration.
• Documents and maintains click-level standard work for each registration workflow, ensuring consistency across all access points and shifts.
• Aligns local workflows to enterprise standards.
• Validates workflow changes in ERH before deployment and confirms staff competency post-change through audit.
• Partners with other departments to close authorization gaps ahead of day of service.

Requirements

• High school diploma or equivalent; Bachelor’s degree required.
• Two (2) to three (3) years of experience as a Director in the Admitting areas of an acute care facility required, with management and leadership experience of five (5) to eight (8) years preferred.
• Must demonstrate understanding of and ability to interpret regulatory standards as they apply to Admitting areas, including OSHPD, CMS, and EMTALA regulations.
• Strong organizational skills for effective communication with corporate leadership, physicians, public, staff, and local administrations.
• Ability to work in a fast-paced environment with frequent interruptions.
• EPIC implementation experience required.

Benefits

Prime Healthcare offers a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to:

• Paid time off
• 401K retirement plan
• Medical, dental, and vision coverage
• Tuition reimbursement
• Many more voluntary benefit options

Benefits may vary based on employment status (full-time, part-time, per diem, or temporary).

Pay

A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $93,080 to $134,804 on an annualized basis. The exact starting compensation will be determined at the time of hire, considering factors such as skillset, years of applicable experience, education, credentials, and licensure.

Schedule

Full Time, Day Shift.