Regional Director Ops

About the role

Join us in transforming the dental experience. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice can focus on providing best-in-class patient care. Our guiding principle is empathy, allowing us to prioritize putting every patient first, every visit. If you have the drive and passion for helping others improve the dental field, come join our team and assist us in pioneering a new culture of dentistry.

Responsibilities

• Oversee the daily administrative operations of our 14 dental practices within the Greater Detroit area, providing leadership and guidance on employee relations, patient relations, and achieving administrative operational goals.
• Be responsible for office profit & loss by partnering to manage patient scheduling, staff productivity, collections and receivables, and controlling operations expenses.
• Conduct financial report review, revenue posting, and staff payroll.
• Build strong and productive partnerships with dentists and office teams, making effective decisions based on data analysis, organizational observations, and cost controls.
• Create a positive, ethical, and respectful work environment by promoting the company culture through its mission, vision, and core values.
• Recruit, hire, develop, and retain high-performance teams through training/education, coaching, expectation setting, and accountability, while ensuring compliance with all operational standards and regulations.
• Work collaboratively with organizational departments to ensure consistent communication with the Vice President of Operations and executive team regarding challenges, action plans, and process improvements.

Requirements

• At least 2+ years of experience in multi-unit management.
• Dental experience required.
• Familiarity with dental software and Microsoft Office products, with the ability to learn new programs and analyze data.
• Commitment to providing exceptional service, support, and education to team members.
• Ability and willingness to travel frequently across multiple office locations spanning 1–2 hours driving distance. In some cases, overnight travel may be required. All travel expenses are covered by the company.
• Ability and willingness to travel to off-site leadership meetings a few times a year.

Qualifications

The ideal candidate is someone who has built and managed programs across multiple office locations, but what we really need is someone who is high energy, loves coaching and developing others, is highly organized, and is willing to go the extra mile to deliver results for their team.

Benefits

• Health, Dental, and Vision Insurance (for full-time employees).
• Healthcare Spending Account.
• Paid Time Off.
• 401k.
• Voluntary Life & Disability Insurance.
• Referral Program.
• Employee Discount Program.