Regional Director Operations

About the role

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Location: 1097 Commercial Ave, East Petersburg PA - some remote flexibility. Responsible for the operational performance and strategic growth of LGHealth ambulatory services in a regional market and the successful operations and financial performance of both primary care practices and ambulatory facilities within the region.

Responsibilities

• Recommends and implements strategies for ambulatory and practice market growth that aligns with the LG Health Strategic Plan.
• Work collaboratively with health system and physician leadership to develop short and long-range strategic goals and tactics to meet community needs.
• Collaborates with the marketing team in the planning and execution of marketing plans.
• Understands the environmental dynamics of the region including: competition, local regulatory issues, demographic changes, cultural and social context, unique needs of special populations, etc.
• Possesses a strong knowledge of utilization rates and service demand as well as consumer awareness and preferences ratings of a designated regional market.
• Delivers new products and services to the region based on sound strategic and financial assumptions.
• With support from planning and business development, creates business plans for sites and services.
• Leads project teams in the implementation of new facilities and services, employing experience design principles.
• Assists project team with application requirements and implementation tasks, setting realistic timelines and contingency plans.
• Creates collaborative and productive partnerships with primary and specialist physician providers in the designated market.
• Possess the ability to inform, influence and provide sound rationale to physicians in recommending strategic changes within the market.
• Maximize operational workflow in practices and ambulatory sites to ensure optimal utilization of staff.
• Redistribute staff based on the region’s needs.
• Maintain a comprehensive understanding of practice operations including: scheduling, registration